ServiceWise vs Cockpit ITSM

As ServiceWise is a professional ITSM solution from TechExcel, it allows you to access your ServiceWise account to help you be as productive on the go as you are in the office. You will have the absolute freedom to work on your favorite devices from wherever you are. Sending pictures/files; Assigning/reviewing/managing tasks; Contacting clients/colleagues, it works exactly the same as you do them on desktops but just easier. This version of ServiceWise App requires the ServiceWise Server of 10.0 and above. Install Instruction: 1. Install MyServiceWise API on the server. 2. Enter server URL at the login page: http(s)://FULL_URL/myswapi

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Cockpit IT Service Manager is available in a Private Cloud or On Premise. Service Desk: Bridge the gap between the IT service and the end-users - Self-service portal - Incident declaration - Service catalog - Knowledge base - Service status - Report publication Ticketing: An ITIL-designed solution for your IT department - Incident management - Problem management - Request management - Change management - Release management - Changelog publication - Project management - SLA / OLA Management - Approval process - Workflow automation - Synchronization service - Email to ticket Asset management: A powerful ITAM for your business - CMDB - Infrastructure (servers, network components, etc.) - CMDB - Office (workstations, phones, etc.) - Automated inventory - Software management - License management - Supplier management - Contract management - Data center plan Monitoring: A sentinel to watch your technology landscape - Hardware (SNMP) - Networks (SNMP) - Systems - Databases - SAP solutions - Cloud services - Web sites - Jobs Productivity: A toolbox to strengthen service delivery capabilities of your IT team - Task scheduling - Time tracking - Knowledge base - Electronic document management - Password vault - Logbook - Maintenance schedules Analytics: A data visualization and consolidation app, all in one place - Client satisfaction survey - Service status - Availability / SLA reports - Metrics (systems, networks, databases, SAP solutions) - Daily monitoring reports - Consolidated reports