Mojo Helpdesk vs Welligent Express

Efficient support, anytime, everywhere. Mojo Helpdesk for Apple mobile – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account. Key Features: Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. Administration: Billing, security, add-ons, and more account settings available for admins. Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role.

Welligent Express This app provides the Welligent EHR experience on your mobile device. Enjoy mobile care made easier with Welligent Express. Offering a mobile-optimized experience, this app contains the most-used EHR features for managing client care on the go – plus, it’s included with your Welligent EHR platform at no additional cost! This latest version includes a completely redesigned interface that’s easier to navigate and includes faster data loading. Additional Features Know what's next with convenient scheduling • View schedule by day, week, or month • Update and complete existing appointments • Schedule new appointments Client records at your fingertips • View current caseloads • Complete session notes and assessments • Access existing client records and add or update demographic and family contact information, pay sources, and medications • Use the device camera to add a client photo or other item (such as an insurance card) to the record • Upload attachments to client records Treatment tracking made easy • View or complete screening tools and mobile forms • Track daily activities and goals • Monitor vital signs • Track medication administration • View treatment plans Convenient Extras • Voice to text* capabilities to draft notes and more • Collect signatures from clients or caregivers using on-screen finger signing, mouse signatures, USB Pens, or Topaz signature devices * Voice to text functionality policies are at the sole discretion of your organization. Welligent recommends not using any PHI with this feature.