Elevate UC vs SupportPilot MSP Ticketing

Elevate UC 4+ Elevate Cloud Communications On-the-Go Download the Elevate Mobile App for use with Elevate UC so you can call, chat, meet, and more, anywhere work takes you. The Elevate Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on the go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails all from one application – anytime, anywhere. Never Miss Important Calls Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device – seamlessly, without interruption. Easily Collaborate From Anywhere Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Elevate AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology. All Your Important Collaboration Tools Right on Your Mobile Device, Including: • An integrated, searchable corporate contact list • One-tap calling of your contacts • One-tap calling into conference bridges • The ability to manage multiple calls at once • Voicemail transcription • Advanced calling features: • Call transfers – blind and warm • Call Flip – quickly flip between mobile and desk phone during active calls • Call Forwarding – allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers • Team chat and messaging • Elevate AI Assistant – an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Elevate chat • The ability to host and attend meetings • The ability to securely access and share files (requires ShareSync Mobile App) IMPORTANT: The Elevate Mobile App requires an Elevate UC account. * LEGAL DISCLAIMERS 1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.serverdata.net/legal/911Notifications-VTS.pdf 2. Call quality may be affected when using Wi-Fi or Cellular Data. 3. International and roaming data charges from your mobile carrier may apply. 4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.) 5. By downloading Elevate UC, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://serverdata.net/legal/eula.aspx, https://www.serverdata.net/legal/privacy-policy.aspx, and https://www.serverdata.net/legal/ai-policy-notifications.aspx).

SupportPilot helps MSPs turn calls, emails, and client requests into clean help desk tickets in seconds. Tap the microphone, describe the issue, and SupportPilot creates a fully transcribed ticket your team can act on right away. It is built for busy technicians, small MSPs, and growing service teams that need faster ticket capture without extra admin work. SupportPilot includes: • Voice-to-ticket with accurate AI transcription • Email-to-ticket for client submissions • Client and technician management • Ticket timelines, notes, and activity logs • Invoices, estimates, and billing tools • Custom branding with your logo and colors • Reports and analytics for service insights • Microsoft 365 user sync, depending on plan Use SupportPilot on iPhone in the field, then continue from the web dashboard to review tickets, manage clients, track activity, and keep your MSP workflow moving. Whether you are a one-person MSP or managing a growing team, SupportPilot keeps service work organized from the first client request to the final invoice. Subscription plans, including Growth and Pro, unlock additional MSP-level features. Manage or cancel your subscription anytime in your App Store account settings. Privacy Policy: https://pilotsuite.design/support.html Terms of Use: https://pilotsuite.design/terms.html