Vyn SmartVideoNotes® vs ServiceMax Go

Organisations navigating distributed assets are plagued by a lack of visibility. Back-office teams rely on static, tick-box forms that don’t capture the real-world context of work. The clash of unstructured human data & structured IT systems means we have a constant gap between what we are reporting & what’s happening in the field. This leads to frustrated customers, delayed quotes, high rates of non-compliance, wasted truck rolls, and costly blind spots that risk safety and compliance. Trusted by 90% of top UK utilities, as well as telecoms and retail clients, Vyn closes the gap between the field and the control room. It is a mobile-first Agentic Video Intelligence Work Platform that enables customers, contractors, or engineers to capture short, guided video updates. Vyn AI™ automatically reviews and audits every submission - providing a first level of triage to verify quality and safety in real-time. Full contextual visibility also enables junior colleagues to be upskilled, with a searchable knowledge base and insights from remote experts. Vyn CX (Customer Experience): Empowers customers to ‘show and tell’ via a browser (no app needed). Users submit guided video workflows for tasks like smart meter pre-installation surveys or troubleshooting leaks. The AI categorises the job, accelerating quotes and resolution. Vyn FX (Field Experience): Digitises assurance for the asset lifecycle. Field teams use guided workflows for construction Inspection Test Plans (ITP), safety compliance checks, and asset handovers. The Agentic AI audits work against regulations, enabling remote oversight and non-compliance alerts.

Everything field teams need to plan, execute, and communicate about their work. ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues. ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity. Access Data, Online or Offline: • Entitlement verifications • Customer & product service history, location, contacts, estimates, warranties, parts, and more • Industry-leading offline capabilities • Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance • Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available Interactive Calendar Views: • Preview daily and weekly tasks • Agenda calendar view • Driving directions, travel times, appointment details, and more Service Execution: • Step-by-step instructions • Service Flow Manager drives business process automation for technicians • Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more • Price list support for automated pricing validation on time and materials estimates Smart Document Generation: • Create service reports, invoices, etc. for customers to sign while on-site to expedite processing • Signature capture support Collaborate Freely: • Instant access to documents, videos, and technician and expert collaboration • Share photos and videos taken at the customer site, email service reports or contracts • Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage Search: • Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more • Search nearby for work orders, installed products, parts stock, and any other records Intuitive, Modern UX: • Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps • Push and SMS notifications • Allows for custom UI, extended navigation and functionality with Mobile Activity Space