itel NOW vs Claim Scale
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
itel NOW
This app streamlines the process of submitting photos and measurements for lab analysis of flooring and building materials. It offers video guidance, progress feedback, and the ability to test materials directly within the app.
- Streamlined claims workflow
- Video guidance for photo and measurement submission
- Checklist and icons for photo review
- Progress feedback on test submissions
- Intuitive navigation
- In-app material testing (carpet, wood, vinyl, siding, roofing)
- Option to send physical samples
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itel NOW takes the feedback received from users of the original itel NOW and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find itel NOW a progressive step forward in claims app technology. itel NOW guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. Live support is available Monday-Friday, 8AM-9PM Eastern Time.
Claim Scale
Automate claims processing to double capacity without increasing staff. This AI-powered system generates settlement-ready estimates in 8 hours, handling documentation, validation, and analysis. It's designed for P&C carriers, IA firms, and adjusters facing capacity challenges.
- AI-powered claims processing
- Settlement-ready estimates in 8 hours
- Automated field documentation
- Desk validation and supplement analysis
- Enterprise-grade security (SOC 2 Type II)
- Scales adjuster capacity
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ClaimScale: AI-Powered Claims Infrastructure Double claims capacity without hiring. ClaimScale delivers settlement-ready estimates in 8 hours while preserving adjuster authority. Proven: 22 adjusters handled what normally requires 117 during major CAT events. Our integrated system automates field documentation, desk validation, and supplement analysis—ensuring nothing falls through. Enterprise-grade security (SOC 2 Type II, US-based, NAIC compliant) protects your data. Perfect for P&C carriers, IA firms, and adjusters managing capacity challenges and CAT events.
Screenshots
Verdict
The clearest difference is review sentiment: Claim Scale at 100% against itel NOW's 18%. Claim Scale also leads on rating (5.0 vs 4.1) and update cadence (every 6 days vs every 6 weeks). itel NOW's advantage is ratings volume (2K vs 9). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Claim Scale holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: itel NOW has 2K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 18% of itel NOW's written reviews are positive against 100% of Claim Scale's.
itel NOW ships an update every 6 weeks, Claim Scale every 6 days. Both last shipped on October 24, 2026.
| Parameter | itel NOW | Claim Scale |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (2K ratings) | 5.0 (9 ratings) — better |
| Positive reviews | 17.6% of reviews | 100.0% of reviews — better |
| Number of ratings | 2K — better | 9 |
| Update frequency | Every 6 weeks | Every 6 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 16.4 — better |
| Further details — not scored | ||
| Size | 149 MB | 166 MB |
| Age rating | 4+ | 4+ |
| Developer | ITEL Laboratories, Inc. | James Whiting |
Customer experience
itel NOW
Claim Scale
In-app purchases
itel NOW
No in-app purchases
Claim Scale
No in-app purchases
