DP 311 vs CHI311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
DP 311
Access city services and report issues directly from your device, anytime. This application provides a convenient way to connect with your local government and ensure your concerns are addressed promptly.
- 24/7 City Hall Access
- Report City Issues
- Customer Service Focused
- Accessible City Information
- Fast Issue Reporting
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Delivering an open, more accessible City Hall in the palm of your hand, 24 hours a day, 7 days a week, including holidays. We are committed to great customer service and look forward to hearing from you. Tap right into your city and report the issue fast with DP 311!
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Screenshots
Verdict
The clearest difference is update cadence: CHI311 at every 3 weeks against DP 311's every 6 months. CHI311 also leads on ratings volume (245 vs 5). DP 311's advantage is review sentiment (25% vs 14%) and device support (3 vs 1). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 2.6 for DP 311 against 2.5 for CHI311. That said, the two scores are not equally well evidenced: CHI311 has 245 ratings behind it against 5, so its average is the more settled of the two. Written reviews are what separate them: 25% of DP 311's written reviews are positive against 14% of CHI311's.
DP 311 ships an update every 6 months, CHI311 every 3 weeks. The most recent releases landed on October 24, 2026 and October 21, 2026 respectively.
| Parameter | DP 311 | CHI311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (5 ratings) — better | 2.5 (245 ratings) |
| Positive reviews | 25.0% of reviews — better | 14.0% of reviews |
| Number of ratings | 5 | 245 — better |
| Update frequency | Every 6 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 46 MB | 29 MB |
| Age rating | 17+ | 4+ |
| Developer | GOGov, Inc. | City of Chicago |
Customer experience
DP 311
CHI311
Bugs and requests
DP 311
Not enough reviews yet to summarise bugs or requests.
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
In-app purchases
DP 311
No in-app purchases
CHI311
No in-app purchases
