Comparison

TSB Mobile Banking vs My OnePay

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

TSB Mobile Banking

Manage your finances conveniently from your mobile device. View all your accounts, check balances, pay bills, and transfer funds. Secure login options like fingerprint and face ID are available.

Highlights
  • View all accounts
  • Check balances
  • Pay bills
  • Send and move money
  • Secure login (fingerprint/face ID)
  • Open current accounts
Features
Read full description

Say hello to your TSB Mobile Banking App.​ Manage all your TSB accounts securely in one place. Check your balance, make payments, move money into Savings Pots and stay in control of your cards—anytime, anywhere.​ With the TSB app, you can:​ - Log in fast with Face ID or fingerprint. ​ - Make payments, transfer money and manage standing orders or Direct Debits. ​ - Freeze or unfreeze your card, view your PIN & card details, and order a replacement. ​ - Add your card to Apple Wallet/Google Pay.​ - Use Savings Pots and Save the Pennies to grow your savings. ​ - Track spending with Spend & Save tools. ​ - Identify transactions easily with retailer logos. ​ Simple. Secure. Designed to help you stay on top of your money.​ What you’ll need:​ - To use this app, you must be a personal TSB customer with a device running iOS15 or above.​ - UK residency is required to apply for new products.​ Need help? ​ - Visit our Mobile App FAQs: https://www.tsb.co.uk/help/mobile-app/faqs.html. - Use our interactive guide if you're having trouble logging in: https://www.tsb.co.uk/login-issues.html. - Check our Service Status to confirm everything is running smoothly: https://www.tsb.co.uk/help-and-support/service-message.html. Got feedback or spotted an issue?​ We’d love to hear from you. Share your ideas or report any problems at appideas@tsb.co.uk so we can continue improving your TSB app experience.​ Important information​ This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/.​ ​ Coverage and Location​ Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel. ​ TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.​ Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.​ TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.​

About

My OnePay

Manage your money on the go with this finance app. It offers features like payment notifications, money transfers, transaction tracking, and card management. Enhance your financial control with customizable security settings and instant card locking.

Highlights
  • Multi-language support
  • Payment notifications
  • Send money to UK accounts
  • Transaction tracking
  • Card lock/unlock
  • Contactless payment control
  • Biometric security
Features
Read full description

Take control of your finances with the ‘My OnePay’ App. Once your OnePay account has been approved, download the ‘My OnePay’ App to give yourself control over your finances and the ability to manage your money on the go. Key Features: • Select your preferred language, the ‘My OnePay’ is available in seven languages • Get notified when you receive a payment on your sort code & account number, unique to you • Send money to UK accounts or to another OnePay account • Spend online and approve your purchase directly in the app • Take comfort with a 360° view of your transactions and spending habits • Personalise the app to suit your needs and notification preferences • Get secure online by disabling ecommerce or overseas transactions • Lost your card, no problem – temporarily lock and unlock your card instantly • Get control over spending by enabling/disabling contactless payments with just one tap • Have peace of mind with the latest in biometric security, ensuring your account is kept safe and secure 24/7 The ’My OnePay’ App puts you in charge of your finances. Track your money on the go, enable security settings and make international money transfers simply and securely. Download for free today!

Screenshots

TSB Mobile Banking4 screens
My OnePay4 screens

Verdict

The call

The clearest difference is review sentiment: TSB Mobile Banking at 74% against My OnePay's 13%. TSB Mobile Banking also leads on rating (4.8 vs 3.0) and ratings volume (1.1K vs 1). My OnePay's advantage is ads (none vs shown). On price, update cadence, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

TSB Mobile Banking holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: TSB Mobile Banking has 1.1K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 74% of TSB Mobile Banking's written reviews are positive against 13% of My OnePay's.

UpkeepUpdate frequency

TSB Mobile Banking ships an update every 3 weeks, My OnePay monthly. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
TSB Mobile Banking versus My OnePay: the parameters behind the verdict, then further details
ParameterTSB Mobile BankingMy OnePay
PriceFreeFree
Rating4.8 (1.1K ratings) — better3.0 (1 ratings)
Positive reviews74.1% of reviews — better12.5% of reviews
Number of ratings1.1K — better1
Update frequencyEvery 3 weeks — betterMonthly
AdsYesNo — better
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.0 — better15.1
Further details — not scored
Size276 MB40 MB
Age rating4+4+
DeveloperTSB Bank plcPaneleven Ltd

Customer experience

TSB Mobile Banking

All ratings1,070 ratings
Positive96.7%
Neutral2.2%
Negative1.0%
Written reviews927 reviews
Positive74.1%
Neutral7.6%
Negative18.3%

My OnePay

All ratings1 ratings
Positive0.0%
Neutral100.0%
Negative0.0%
Written reviews24 reviews
Positive12.5%
Neutral4.2%
Negative83.3%

Bugs and requests

TSB Mobile Banking

Reported bugs

5 issues
  • Login issues after updates
  • Inability to pay in cheques through the app
  • Payments to approve feature not working
  • Inconsistent performance on older devices
  • Syncing issues between app and website

Requested features

5 requests
  • Notifications for payments and deposits
  • Dark mode option
  • Ability to view transaction history beyond 3 months
  • Option to approve payments directly in the app
  • Easier way to reset login details

My OnePay

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

TSB Mobile Banking

No in-app purchases

None

My OnePay

No in-app purchases

Questions

Is TSB Mobile Banking free?
TSB Mobile Banking is free to download, with no in-app purchases.
Is My OnePay free?
My OnePay is free to download, with no in-app purchases.
Which has better reviews, TSB Mobile Banking or My OnePay?
TSB Mobile Banking is rated higher. TSB Mobile Banking averages 4.8 out of 5 from 1.1K ratings, while My OnePay averages 3.0 from 1 ratings.
Do TSB Mobile Banking or My OnePay have ads?
TSB Mobile Banking shows ads; My OnePay does not.
Which is updated more often, TSB Mobile Banking or My OnePay?
TSB Mobile Banking ships an update every 3 weeks, and My OnePay monthly. Most recently, TSB Mobile Banking was updated on November 6, 2026 and My OnePay on November 3, 2026.

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