Comparison

Salesforce Field Service vs Pro

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Salesforce Field Service

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

Highlights
  • Offline-first design
  • Real-time collaboration
  • Inventory management
  • Customer signature capture
  • Service report generation
  • Barcode and QR code scanning
  • Asset service history
Features
Read full description

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field. Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. Features: - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Declare your time off by recording it in the application - Scan barcodes and QR codes directly from the app - Intuitively visualize the different steps required to finish complex jobs with work order line items - Quickly get up to speed by viewing asset service history information.

About

Pro

This surveillance software enables live video streaming, recording, and playback. It supports remote playback, snapshots, and PTZ control, leveraging Apple Push Notification service for alerts.

Highlights
  • Live video stream
  • Video record and playback
  • Video remote playback
  • Snapshots
  • PTZ control
  • Apple Push Notification service support
Features
Read full description

Pro-vue is a surveillance software.which support Apple Push Notification service.support live video stream.video record and playback.video remote playback.snapshots and PTZ control.etc.

Screenshots

Salesforce Field Service4 screens
Pro4 screens

Verdict

The call

The clearest difference is rating: Salesforce Field Service at 4.6 against Pro's 3.4. Salesforce Field Service also leads on update cadence (every 3 weeks vs every 8 months) and ratings volume (21K vs 163). Pro's advantage is review sentiment (54% vs 21%) and iOS requirement (13.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Salesforce Field Service holds the better App Store score, 4.6 against 3.4. That said, the two scores are not equally well evidenced: Salesforce Field Service has 21K ratings behind it against 163, so its average is the more settled of the two. Written reviews complicate that: 21% of Salesforce Field Service's written reviews are positive against 54% of Pro's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Salesforce Field Service ships an update every 3 weeks, Pro every 8 months. The most recent releases landed on October 18, 2026 and October 17, 2026 respectively.

Scorecard5 real differences · 5 level
Salesforce Field Service versus Pro: the parameters behind the verdict, then further details
ParameterSalesforce Field ServicePro
PriceFreeFree
Rating4.6 (21K ratings) — better3.4 (163 ratings)
Positive reviews20.7% of reviews54.2% of reviews — better
Number of ratings21K — better163
Update frequencyEvery 3 weeks — betterEvery 8 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.013.0 — better
Further details — not scored
Size565 MB133 MB
Age rating4+4+
Developersalesforce.comScott Mcquarrie

Customer experience

Salesforce Field Service

All ratings20,633 ratings
Positive90.7%
Neutral4.5%
Negative4.7%
Written reviews429 reviews
Positive20.7%
Neutral10.0%
Negative69.2%

Pro

All ratings161 ratings
Positive52.8%
Neutral16.8%
Negative30.4%
Written reviews83 reviews
Positive54.2%
Neutral19.3%
Negative26.5%

User reviews

Salesforce Field Service

From 21K App Store ratings

What we love

  • 🚀 Efficient and fast
  • 👍 User-friendly interface
  • 🚀 Convenient mobile app
  • 👍 Helpful for field service workers

Room to improve

  • 🐛 Crashes and freezes frequently
  • ⏱️ Slow and unresponsive
  • 🔍 Difficult to navigate and find information
  • 🔋 High battery consumption
  • 🤖 Poor integration with other systems

Pro

From 163 App Store ratings

What we love

  • 📹 High-quality video and clear camera feeds
  • 🎨 User-friendly interface and easy navigation
  • 🌙 Excellent night vision capabilities
  • 🔍 Good zoom functionality
  • ⚙️ Comprehensive feature set and controls

Room to improve

  • 🔴 Frequent 'Offline' status messages
  • 📱 Poor iOS 18 compatibility issues
  • 🐛 App crashes and freezes regularly
  • ⚠️ Unreliable remote playback functionality
  • 📡 Inconsistent connection stability

Bugs and requests

Salesforce Field Service

Reported bugs

4 issues
  • Login issues and frequent sign-outs
  • Syncing problems and data loss
  • Barcode scanning not working properly
  • Compatibility issues with newer iOS versions

Requested features

5 requests
  • Add search functionality
  • Improve offline capabilities
  • Integrate with more mapping/navigation apps
  • Allow bulk photo uploads
  • Enhance calendar and scheduling features

Pro

Reported bugs

15 issues
  • iOS 18 landscape rotation not working without menu access
  • Remote playback non-functional after iOS 18.3.2 update
  • Multiple users cannot view live feeds simultaneously
  • App shows offline despite cameras being online
  • Notification delay settings not functioning
Show 10 more
  • Audio missing from downloaded videos
  • App hangs when already in memory
  • Camera feeds intermittently going dark requiring double-click
  • App loses connection after 30 seconds on iPhone
  • Video playback not opening for some recordings
  • App doesn't remember last favorite camera on iOS
  • Push notifications not working
  • App freezes when switching between cameras
  • NVR selection required every app launch
  • Bottom menu difficult to access on iPad

Requested features

13 requests
  • Apple TV compatibility for big screen viewing
  • Ability to pause notifications for specific cameras
  • Text message notification alerts
  • Camera sensitivity adjustment via mobile app
  • User account management through app
Show 8 more
  • Direct video clip saving to phone
  • Notification delay settings to reduce spam
  • Landscape mode accessibility without menu access
  • Preset information display with dates and values
  • Multi-user simultaneous live feed viewing
  • Audio playback options for downloaded videos
  • More detailed how-to guides and tutorials
  • Facial recognition feature documentation

In-app purchases

None

Salesforce Field Service

No in-app purchases

None

Pro

No in-app purchases

Questions

Is Salesforce Field Service free?
Salesforce Field Service is free to download, with no in-app purchases.
Is Pro free?
Pro is free to download, with no in-app purchases.
Which has better reviews, Salesforce Field Service or Pro?
Salesforce Field Service is rated higher. Salesforce Field Service averages 4.6 out of 5 from 21K ratings, while Pro averages 3.4 from 163 ratings.
Do Salesforce Field Service or Pro have ads?
Neither Salesforce Field Service nor Pro shows ads.
Which is updated more often, Salesforce Field Service or Pro?
Salesforce Field Service ships an update every 3 weeks, and Pro every 8 months. Most recently, Salesforce Field Service was updated on October 18, 2026 and Pro on October 17, 2026.

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