Virtual Assist vs Test
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Test
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Test Drive Copilot™ is a patent-pending turnkey system designed to help automotive, collision or truck repair businesses document, manage and get reimbursed for all aspects of vehicle test drives and dynamic calibrations. Why Should Your Business Use Test Drive Copilot™? * Detailed Documentation for Every Test Drive, ADAS Safety System Verification, Dynamic Calibrations, Seat Belt Function Test and More... * “Bullet Proof” File Component * Increase Revenue * Manage Test Drive Costs * Implement Test Drive Quality Control * Reduced Liability * Improve Customer Trust and Satisfaction Why did we develop Test Drive Copilot™? * Test Drive Requirements Continue to Increase in Complexity * Test Drives are Key Components of Proper Repair Processes and Quality Repairs * Today, There Is No Easy, Inexpensive Way to Fully Document Test Drives Today * All Aspects of Repair / Calibration Processes Need to be Documented * Help Create a “Bullet Proof” File * Help Implement a QC Process for Test Drives * Help Repair Businesses Get Reimbursed for Their Time and Repair Operations * Provide 3rd Party Payees with Documentation for Test Drives and Road Test Repair Processes
Screenshots
Verdict
The clearest difference is update cadence: Virtual Assist at every 2 months against Test's every 3 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Virtual Assist ships an update every 2 months, Test every 3 months. The most recent releases landed on October 14, 2026 and September 18, 2026 respectively.
| Parameter | Virtual Assist | Test |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (279 ratings) — better | — |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 279 — better | — |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 50 MB | 78 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Summit Mobile Solutions, Inc. |
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Test
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Test
No in-app purchases







