Virtual Assist vs Mitchell & Abbott Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Mitchell & Abbott Connect
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Our goal at Mitchell & Abbott is to exceed client expectations. This means providing you service options that are available 24/7, mobile, and fast. Access your insurance information from any device. With our online client portal, you gain access to many different types of information pertaining to your account. Set up your own client portal account today or contact us now to learn how to get started using our online service options!
Screenshots
Verdict
Virtual Assist and Mitchell & Abbott Connect are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.
| Parameter | Virtual Assist | Mitchell & Abbott Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (284 ratings) — better | — |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 284 — better | — |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 50 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Navacord Corp |
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Mitchell & Abbott Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Mitchell & Abbott Connect
No in-app purchases
Questions
Is Virtual Assist free?
Is Mitchell & Abbott Connect free?
Do Virtual Assist or Mitchell & Abbott Connect have ads?
Which is updated more often, Virtual Assist or Mitchell & Abbott Connect?
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