Virtual Assist vs All Star Core App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
All Star Core App
This app provides insurance-quality recycled, remanufactured, and aftermarket auto lights, mirrors, and wheels for foreign and domestic vehicles. It offers significant savings for body shops and insurance companies, aiming for reliability and exceptional customer service.
- Recycled, remanufactured, and aftermarket auto lights
- Aftermarket side mirrors and wheels
- For foreign and domestic vehicles
- Savings for body shops and insurance companies
- Nationwide delivery
- Reliable product delivery
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All Star Auto Lights is redefining the auto parts experience through passion and service and consistently delivers a quality product that rivals new lights. Founded in 2005 in the Detroit Metro area in Michigan, All Star Auto Lights exists to deliver insurance quality LKQ/Recycled, Remanufactured, and OEM auto lights, Capa Certified Aftermarket auto lights, aftermarket side mirrors, and wheels. All Star Auto Light’s products are for both foreign and domestic vehicles delivered to body shops working with insurance companies and provides an alternative to “going new” on all parts. Insurance companies and body shops alike find significant savings with All Star Auto Lights. Since joining his father's business by opening the company's Florida location in 2009, Matt Immerfall, All Star Auto Lights CEO, and his team have experienced strong year over year growth. The company now boasts over 300 employees. At All Star, reliability is our bottom line. We take pride in our remarkable customer service. While our quality speaks for itself, nothing keeps our customers coming back quite like our reliability factor. We deliver products on time, we follow through on what we say, and we are a trusting partner in the process. With a strong devotion of 16 years of service in the headlight industry, we are in 10 different states, providing customers nationwide with the best products and service.
Screenshots
Verdict
The clearest difference is rating: All Star Core App at 4.3 against Virtual Assist's 2.1. All Star Core App also leads on iOS requirement (13.0 vs 15.0). Virtual Assist's advantage is ratings volume (284 vs 6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
All Star Core App holds the better App Store score, 4.3 against 2.1. That said, the two scores are not equally well evidenced: Virtual Assist has 284 ratings behind it against 6, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 6, 2026 respectively.
| Parameter | Virtual Assist | All Star Core App |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (284 ratings) | 4.3 (6 ratings) — better |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 284 — better | 6 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 50 MB | 111 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | All Star Auto Lights, Inc. |
Customer experience
Virtual Assist
All Star Core App
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
All Star Core App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
All Star Core App
No in-app purchases
Questions
Is Virtual Assist free?
Is All Star Core App free?
Which has better reviews, Virtual Assist or All Star Core App?
Do Virtual Assist or All Star Core App have ads?
Which is updated more often, Virtual Assist or All Star Core App?
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