Virtual Assist vs Reman Wizard
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
Read full descriptionHide full description
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Reman Wizard
Read full descriptionHide full description
Reman Wizard mobile app is for rapid rim customers to send work orders and view activity.
Screenshots
Verdict
The clearest difference is iOS requirement: Reman Wizard at 13.0 against Virtual Assist's 15.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Virtual Assist ships an update every 2 months, Reman Wizard every 6 weeks. The most recent releases landed on October 2, 2026 and September 20, 2026 respectively.
| Parameter | Virtual Assist | Reman Wizard |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (279 ratings) — better | — |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 279 — better | — |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 50 MB | 33 MB |
| Age rating | 4+ | 17+ |
| Developer | Allstate Insurance Company | Rapid Rim Repair LLC |
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
Show 6 moreShow fewer
- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
Show 4 moreShow fewer
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Reman Wizard
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Reman Wizard
No in-app purchases
Questions
Is Virtual Assist free?
Is Reman Wizard free?
Do Virtual Assist or Reman Wizard have ads?
Which is updated more often, Virtual Assist or Reman Wizard?
Other comparisons
