Virtual Assist vs Speedpoint Connect

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app

Speedpoint Connect is the mobile companion to your Speedpoint shop management system. Built for auto service professionals, it puts work orders, customer communication, and shop operations in your pocket — so you can stay productive whether you're at the bay, on the road, or away from your desk. KEY FEATURES • Work Orders & Quotes Create, update, and complete work orders and quotes directly from your phone. Capture details, add labor lines, attach photos and documents, and keep every job moving without returning to a computer. • Built-in VoIP Calling Make and receive business calls from your Speedpoint phone number. Inbound calls ring with caller identification, missed-call indicators keep you on top of what needs follow-up, and your team's shared phone presence stays unified across the shop. • SMS Messaging Communicate with customers via text — appointment reminders, status updates, repair approvals, or one-tap responses. Your full conversation history is always at hand. • Voicemails on the Go Listen to voicemails directly in the app. Never miss important customer requests, even after hours. • Client & Vehicle Management Quick access to your full client and vehicle database. Look up history, add new clients, and pull up the right job in seconds. • Photo & File Attachments Snap photos of damage, parts, paperwork — attach directly to work orders or quotes. PDF, document, and video attachments are supported for full record-keeping. • Real-Time Sync Everything you do on mobile syncs instantly with your Speedpoint web platform. Whether your team is in the shop or in the field, you're working from the same data. WHO IT'S FOR Speedpoint Connect is designed for: • Technicians updating work order progress and capturing job details • Shop managers and owners staying connected to operations from anywhere