Virtual Assist vs Arity Preview
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Arity Preview
Explore real-world driving data and insights to enhance mobile applications. This app showcases how mobility data can power predictive analytics and safety features for businesses. Gain hands-on experience with use cases relevant to insurance, retail, and more.
- Driving data capture
- Real-time crash detection
- Driver safety features
- Predictive route analysis
- Interactive use case examples
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Explore the power of driving insights with Arity Preview. Arity Preview is a live showcase app that lets brands and developers explore Arity’s mobility data and insights firsthand. This app offers a hands-on look at how Arity solutions – powered by real-world driving behavior – can enhance your mobile app with driving data, predictive analytics, and safety insights. What you can explore with Arity Preview: • Driving Data: See how real-world driving behavior is captured to provide powerful context around mobility. • Crash Detection: Preview how crash events are detected in real time, enabling timely support and action. • Driver Safety Features: Explore features that can help users become safer, more informed drivers. • Predictive Routes: Understand how predicting where and when people go can surface timely, relevant deals and improve user engagement. • Hands-on Experience: Interact with example use cases that show how Arity makes real-world driving data work for your business, from insurance to retail and beyond. Why use Arity Preview: Arity Preview is designed for business leaders, marketers, and product strategists who want to explore what's possible when integrating Arity data and APIs into their own mobile experiences. With real, live data – not canned demos – you’ll get a realistic look at what it’s like to integrate Arity into your digital products. Note: This app is intended for preview purposes only. Personal data collected through the app is not shared with any third party. Access to Arity Preview requires an activation code provided by Arity.
Screenshots
Verdict
The clearest difference is rating: Arity Preview at 4.0 against Virtual Assist's 2.1. Virtual Assist's advantage is ratings volume (284 vs 1) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Arity Preview holds the better App Store score, 4.0 against 2.1. That said, the two scores are not equally well evidenced: Virtual Assist has 284 ratings behind it against 1, so its average is the more settled of the two.
Virtual Assist ships an update every 2 months, Arity Preview every 3 months. Both last shipped on October 24, 2026.
| Parameter | Virtual Assist | Arity Preview |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (284 ratings) | 4.0 (1 ratings) — better |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 284 — better | 1 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 50 MB | 57 MB |
| Age rating | 4+ | 17+ |
| Developer | Allstate Insurance Company | Arity |
Customer experience
Virtual Assist
Arity Preview
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Arity Preview
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Arity Preview
No in-app purchases
Questions
Is Virtual Assist free?
Is Arity Preview free?
Which has better reviews, Virtual Assist or Arity Preview?
Do Virtual Assist or Arity Preview have ads?
Which is updated more often, Virtual Assist or Arity Preview?
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