Virtual Assist vs Rome Solution
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Rome Solution
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Rome Solution is a combining of Rome Easy apps. Easy CheckIn allows customer info to be added to repair orders in Rome Management. Easy Technician allows your Rome Management Technicians to log into their currently-assign jobs in order to flag and complete labor. Easy Walkaround allows users to change what jobs are scheduled. View parts, labor and notes. Also allows user to add notes. Easy Image is for uploading pictures to view in Rome Management. Type a repair order number to upload pictures to. Then select a folder name you want to upload pictures to. When ready to upload pictures click 'post' to upload pictures. Easy Blueprint QC is for uploading signatures to view in Rome Management. Type a repair order number to upload signatures to. Then select a type of signature you want to sign. Next sign and hit save. When ready to upload signatures, click 'post' to upload.
Screenshots
Verdict
Virtual Assist and Rome Solution are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Virtual Assist ships an update every 2 months, Rome Solution every 5 weeks. The most recent releases landed on November 2, 2026 and November 5, 2026 respectively.
| Parameter | Virtual Assist | Rome Solution |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (285 ratings) — better | — |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 285 — better | — |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 50 MB | 35 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Rome Technologies |
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Rome Solution
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Rome Solution
No in-app purchases
Questions
Is Virtual Assist free?
Is Rome Solution free?
Do Virtual Assist or Rome Solution have ads?
Which is updated more often, Virtual Assist or Rome Solution?
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