RouteThis Helps vs TechTeam
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RouteThis Helps
Diagnose network issues affecting smart home devices and internet speed. This app runs tests and shares diagnostic information with technical support to quickly resolve connectivity problems.
- Network tests and diagnostics
- Identify internet connectivity problems
- Troubleshoot smart home devices
- Share diagnostic information with support
- Improve home internet experience
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RouteThis Helps runs a variety of network tests and diagnostics to help identify problems impacting smart home devices and internet connectivity. This information is shared with technical support and will help solve your issue quickly so you can go back to enjoying the best possible experience for your home internet and smart home devices.
TechTeam
Access unlimited technical support for your business needs. Connect with live, US-based technicians via call or chat for troubleshooting, setup, data backup, and system optimization.
- Unlimited technical support
- Live US-based technicians
- Troubleshoot network issues
- Set up WiFi devices
- Data backup services
- System performance optimization
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TechTeam for business users is like having your own IT department. Get fast and easy access to unlimited technical support in seconds. Connect to a live, US-based technician via call or chat. o Troubleshoot network and internet-connected devices o Set up WiFi enabled devices o Back up your data o Optimize system performance o and more! Our TechTeam experts are available to help your business Monday - Friday, 9am - 8pm CST.
Screenshots
Verdict
The clearest difference is rating: TechTeam at 4.8 against RouteThis Helps's 2.0. TechTeam also leads on review sentiment (50% vs 18%) and iOS requirement (15.5 vs 17.0). RouteThis Helps's advantage is ads (none vs shown) and update cadence (every 3 weeks vs every 3 months). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TechTeam holds the better App Store score, 4.8 against 2.0. That said, the two scores are not equally well evidenced: RouteThis Helps has 200 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 18% of RouteThis Helps's written reviews are positive against 50% of TechTeam's.
RouteThis Helps ships an update every 3 weeks, TechTeam every 3 months. The most recent releases landed on September 14, 2026 and June 9, 2026 respectively.
| Parameter | RouteThis Helps | TechTeam |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (200 ratings) | 4.8 (6 ratings) — better |
| Positive reviews | 18.5% of reviews | 50.0% of reviews — better |
| Number of ratings | 200 — better | 6 |
| Update frequency | Every 3 weeks — better | Every 3 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.5 — better |
| Further details — not scored | ||
| Size | 55 MB | 42 MB |
| Age rating | 4+ | 17+ |
| Developer | RouteThis Inc | Asurion Mobile Applications Inc |
Customer experience
RouteThis Helps
TechTeam
Bugs and requests
RouteThis Helps
Reported bugs
9 issues- App crashes during benchmarking network stage
- Unable to proceed without access code
- Crashes on connection testing
- Cannot input access code properly
- App shows issues but no clickable links to view details
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- Inconsistent speed test results on repeated runs
- Detects issues but provides no meaningful feedback
- Copies data from clipboard without user action
- Fails to detect internet connection when other apps work fine
Requested features
9 requests- Display diagnostic results to users before sending to support
- Show detailed network configuration information (router model, channel, encryption)
- Provide specific WiFi channel recommendations
- Allow users to review all collected data prior to submission
- Implement automatic data deletion from support servers after set period
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- Remove mandatory location permission requirement
- Add access code generation within the app
- Include device-specific troubleshooting steps
- Show network congestion analysis details
TechTeam
Not enough reviews yet to summarise bugs or requests.
In-app purchases
RouteThis Helps
No in-app purchases
TechTeam
No in-app purchases
