Zendesk Support vs HappyFox Chat 2.0

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar! HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go. All-New Design: A completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. Improved Login. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration. Handle Chats, better. Add attachments, tag your chats, use canned responses, or transfer them to another agent. All from within the chat details screen. Multiple Chats. Access and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen. Monitor Chats. Be ever ready to jump in and help a new support agent, using the monitor chat feature. Barge-in coming soon! Chat History. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. Queued Chats. View chats waiting, and plan for agent availability based on Queued Chats. One left-swipe-away! Settings Screen. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. Agents Online. Quickly view a list of agents available online, and transfer chats within or across departments. With these and more, HappyFox Chat 2.0 is set to be the best Live Chat Support App, you could be on!