PetSmart vs Pet Express
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PetSmart
Shop for pet supplies, book grooming appointments, and manage your pet's care all in one place. Access helpful articles, earn rewards, and find store locations easily. Get everything you need for your furry, feathered, or scaled family members.
- In-app shopping for pet essentials
- Buy online, pick up in store (1-hour option)
- Treats Rewards loyalty program management
- In-app salon booking and appointment management
- Doggie Day Camp availability check
- PetsHotel reservations
- Personalized offers and content
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At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place. • With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store. • Sign up for our Treats Rewards loyalty program. You’ll earn points every time your shop & you can manage your account through the app. • Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking • Check Doggie Day Camp availability • Make & manage PetsHotel reservations • Tailor the app experience to your entire pet family with personalized offers & content With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Pet Express
Discover a wide selection of pet supplies with new products added daily. Find everything you need to care for your animal companion.
- Extensive pet product selection
- Daily new product arrivals
- Comprehensive pet care essentials
- Easy online shopping experience
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Everything you need for your Pet it's Here. New Products Every Day.
Screenshots
Verdict
The clearest difference is review sentiment: Pet Express at 100% against PetSmart's 10%. Pet Express also leads on rating (5.0 vs 4.0) and ads (none vs shown). PetSmart's advantage is ratings volume (31K vs 4) and update cadence (every 10 days vs every 2 months). On price and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pet Express holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: PetSmart has 31K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 10% of PetSmart's written reviews are positive against 100% of Pet Express's.
PetSmart ships an update every 10 days, Pet Express every 2 months. The most recent releases landed on October 20, 2026 and October 14, 2026 respectively.
| Parameter | PetSmart | Pet Express |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (31K ratings) | 5.0 (4 ratings) — better |
| Positive reviews | 9.5% of reviews | 100.0% of reviews — better |
| Number of ratings | 31K — better | 4 |
| Update frequency | Every 10 days — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #63 — better | — |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 17.4 | 12.1 — better |
| Further details — not scored | ||
| Size | 138 MB | 161 MB |
| Age rating | 4+ | 4+ |
| Developer | PetSmart LLC | RAPID ACCELERATION INDIA PRIVATE LIMITED |
Customer experience
PetSmart
Pet Express
Bugs and requests
PetSmart
Reported bugs
4 issues- Payment processing errors
- Disappearing cart items
- Incorrect store location and inventory
- Inability to complete online orders
Requested features
5 requests- Add barcode scanner for price checks
- Improve search and filtering functionality
- Allow adding favorite items and past orders
- Integrate pet profiles and medical records
- Provide delivery options beyond in-store pickup
Pet Express
Not enough reviews yet to summarise bugs or requests.
In-app purchases
PetSmart
No in-app purchases
Pet Express
No in-app purchases
