Captivated Texting vs Streams UC

Your business already has a phone number. Captivated turns it into a real conversation channel — no app for customers to download, no new number to remember. They just text you, the same way they text everyone else in their life. From the thread, your team does the actual job. Send real-time messages loaded with photos and videos when a phone call won't cut it. Keep every contact organized with editable profiles, tags, and internal notes only your team can see. Dig up any conversation instantly with search. Running behind on something? Schedule a message and it goes out exactly when you meant it to. Payments, paperwork, and appointments live in the same thread. Collect payments by credit card or ACH, send forms and surveys, request a customer's location, and book appointments straight onto your calendar — synced with Google or Microsoft, so nothing falls through the cracks. Send your business contact card and a customer has your number saved in one tap. Growing your list is just as simple with built-in opt-in links and QR codes. And when volume picks up, Captivated scales with you. Unlimited keyword replies route conversations automatically, automations send the right message to the right department without anyone lifting a finger, and workflows keep your whole team following the same playbook. Need to loop in a coworker without leaving the app? Internal team chat keeps that conversation right next to the customer one. Your customers are already texting everyone else in their life. Give them a reason to text you too.

Take your office communications and files with you wherever you go with Streams. Streams integrates real-time communications, multi-media team messaging and full cloud file sync & share capabilities into a single, secure, easy to use mobile app. Make and receive office calls while on the road without missing a beat. Instantly set up team channels and persistently message teams, sharing pictures, video, audio, text, files, folders and even live broadcasts. Upload, sync and share files securely in Stream’s HIPAA secure unlimited cloud storage. And with Streams multi-factor authentication, full encryption of communications and content in-transit and at-rest and multiple device manager, you can have complete peace of mind that all your communications and content are secure and private. • Full featured softphone for making or receiving calls (ext-to-ext or PSTN) with call transfer, call park and call forward. Turns your smartphone, tablet or notebook into your office phone • Multi-media, persistent team messaging supports text, links, audio, video, images, files, folders and live broadcasts • Real-time presence indication with manual selection and custom message status • Full video calling and conferencing support • Unified Live Monitor with complete Call Center monitoring • Complete secure file store, sync and share capabilities for the enterprise • Unlimited secure cloud storage (with Streams - SmartBox Enterprise plan) • Complete share content controls, including share privileges, share link, customer share notification and more • Complete contact management with import support for Outlook, Google, Yahoo and *.csv files • Enhanced security with multi-factor authentication, HIPAA compliance, optional MPLS network and Single Sign On support • Multiple device management with MADM (remotely block your device should it be lost or stolen) • Supports Wi-Fi and Data cellular (3G/4G) • Uses advanced push notification technology for lower battery usage and reliable phone and IM operation even when in the background • Bluetooth Headset support • MobileCall feature: Transparently move a call from your Smartphone/tablet to your desk phone or vice versa • Visual Voice Mail: See a list of voicemails, listen, delete in any order • Detailed call logs with call back • Push button call recording “The best way to give feedback is through the “Feedback” action in the "More Options" menu of the app itself or send it directly to streams-feedback@panterranetworks.com. Thank you.” You must be an existing Streams customer with the desktop Streams capability to run Mobile Streams app. Tip for international travelers - You can avoid data roaming charges when outside the US by turning off data roaming and using Wi-Fi hotspots instead of your 3G/4G network. Since calls are charged under your PanTerra calling plan, you should not incur international roaming charges. *Important VoIP over Data Cellular Notice* Some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP. Be sure to check the terms of your agreement with your cellular phone carrier. PanTerra will not be held liable for any charges, fees or liability imposed by your cellular/mobile carrier for the use of the Streams Mobile app.