Captivated Texting vs Mobile Live

Your business already has a phone number. Captivated turns it into a real conversation channel — no app for customers to download, no new number to remember. They just text you, the same way they text everyone else in their life. From the thread, your team does the actual job. Send real-time messages loaded with photos and videos when a phone call won't cut it. Keep every contact organized with editable profiles, tags, and internal notes only your team can see. Dig up any conversation instantly with search. Running behind on something? Schedule a message and it goes out exactly when you meant it to. Payments, paperwork, and appointments live in the same thread. Collect payments by credit card or ACH, send forms and surveys, request a customer's location, and book appointments straight onto your calendar — synced with Google or Microsoft, so nothing falls through the cracks. Send your business contact card and a customer has your number saved in one tap. Growing your list is just as simple with built-in opt-in links and QR codes. And when volume picks up, Captivated scales with you. Unlimited keyword replies route conversations automatically, automations send the right message to the right department without anyone lifting a finger, and workflows keep your whole team following the same playbook. Need to loop in a coworker without leaving the app? Internal team chat keeps that conversation right next to the customer one. Your customers are already texting everyone else in their life. Give them a reason to text you too.

Mobile Live extends your Service Assistant application by bringing the field staff into the 21st Century with live data connectivity. Collect production to upload back to the office as soon as its complete Access the latest navigation maps without having to check for updates Route and dispatch stops to the field as they come in Generate and print estimates in the field Add new jobs without having to enter them in Service Assistant Print customer invoices, including upsell coupons on site Perform block leading and add customers to generate new sales (Service Assistant and Mobile Live licenses required) *Continued use of GPS running in the background can dramatically decrease battery life.