Scan & Go vs HelpDesk Host
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Scan & Go
This app allows users to scan barcodes of specific devices and manage them within a larger architecture. It simplifies adding, removing, and updating devices, especially during installation. Access is secured through existing credentials.
- Scan device barcodes
- Add/remove/update devices
- Manage devices in Tvilight architecture
- Secure access via CityManager
- Easy device installation support
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Scan & Go is a app available for iPhone and other smartphones. Scan & Go uses your phone's Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let you scan barcode of Tvilight devices and add/remove/update in Tvilight architecture. Scan & Go comes handy during installation of Tvilight products on the field. WHY USE SCAN & GO: • EASY TO USE: Using Scan & Go, one can easily scan the barcode of Tvilight devices, and subsequently add those devices to the Tvilight architecture. Even moving or deleting devices is very easy. A user who has access to Tvilight’s CityManager product, can add devices after scanning to his individual group. • SECURED: Scan & Go can only be accessed by individual who has CityManager access. Any clients/partners will only be able to see the organisation in which they have access • NO FEES: Scan & Go uses your phone's Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let you upload scanned barcode to Tvilight APIs, so you don't have to pay for every scan or upload.
HelpDesk Host
Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.
- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation
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Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way. Features Easy remote support on-demand from your trusted technician. Chat with technicians via text during the session for better understanding of the issues.
Screenshots
Verdict
The clearest difference is rating: Scan & Go at 3.9 against HelpDesk Host's 1.3. HelpDesk Host's advantage is ratings volume (916 vs 9) and update cadence (every 2 months vs every 9 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Scan & Go holds the better App Store score, 3.9 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 916 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 0% of Scan & Go's written reviews are positive against 8% of HelpDesk Host's, so the app with the better star average is not the one people write more warmly about.
Scan & Go ships an update every 9 months, HelpDesk Host every 2 months. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | Scan & Go | HelpDesk Host |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (9 ratings) — better | 1.3 (916 ratings) |
| Positive reviews | 0.0% of reviews | 7.8% of reviews — better |
| Number of ratings | 9 | 916 — better |
| Update frequency | Every 9 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 39 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Tvlight Projects B.V. | IDrive Incorporated |
Customer experience
Scan & Go
HelpDesk Host
Bugs and requests
Scan & Go
Not enough reviews yet to summarise bugs or requests.
HelpDesk Host
Reported bugs
2 issues- Join session button not functioning properly
- Compatibility issues with older devices
Requested features
2 requests- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases
In-app purchases
Scan & Go
No in-app purchases
HelpDesk Host
No in-app purchases
Questions
Is Scan & Go free?
Is HelpDesk Host free?
Which has better reviews, Scan & Go or HelpDesk Host?
Do Scan & Go or HelpDesk Host have ads?
Which is updated more often, Scan & Go or HelpDesk Host?
Other comparisons
