MySmartfren vs My JNE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySmartfren
Manage your mobile service with ease, including checking balances, topping up, and purchasing data packages. Add multiple numbers to one account and enjoy secure, real-time payments with various options. Earn rewards and explore digital SIM features.
- Check balance and top up
- Buy data packages
- Manage multiple numbers
- Secure real-time payments
- Earn rewards and bonuses
- Digital SIM (eSIM) support
- Live chat support
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Login with ease and enjoy simplified experience: I. Easily check balance, top up, scan voucher data, or buy data packages. Also get recommendations that suit your needs. II. Add and manage multiple smartfren numbers in one account. III. Auto-login with your smartfren number or email. IV. Peace of mind with secure real-time payments. Enjoy multiple payment options from your balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards. V. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment. VI. Choose to auto renew plans and save more. Get more with the app: I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number. II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you. III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day. Make your smartphone smarter with Indonesia’s 1st & only Digital SIM (eSIM): I. Enjoy dual SIM smartphone without a physical SIM card II. Special packs with big quota available for devices that support eSIM Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat). For any additional query/support/feedback/suggestion, please contact us via : I. Call : 888 (from smartfren) or 08811223344 (others) II. Email : customercare@smartfren.com III. Instagram/Twitter: @smartfrencare We love your feedback to help us improve.
My JNE
This app connects you to JNE services, offering shipment tracking, tariff checks, and management of your packages. It also facilitates payments for various utilities and services.
- Shipment tracking
- Tariff checks
- My shipments overview
- Utility and service payments
- Contact center access
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MY JNE adalah aplikasi yang memudahkan kamu untuk terkoneksi dengan JNE. Dengan satu nomor telepon yang terdaftar kamu bisa menikmati fitur-fitur istimewa seperti: 1. Trace & Tracking : Menyajikan informasi status kiriman berdasarkan nomor AWB tertentu 2. Check Tarif : Menyajikan informasi tarif kiriman. 3. My Shipment : Menyajikan informasi status kiriman milik pengguna secara otomatis berdasarkan nomor handphone pengguna. 4. Pembayaran & Pembelian : Layanan pembelian / pembayaran telepon pra / pasca bayar, token / listrik, PDAM, BPJS, uang elektronik. Contact center. (021) 29278888 Email. customercare@jne.co.id
Screenshots
Verdict
The clearest difference is rating: MySmartfren at 4.7 against My JNE's 3.0. MySmartfren also leads on ratings volume (369 vs 10) and review sentiment (26% vs 12%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySmartfren holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: MySmartfren has 369 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 26% of MySmartfren's written reviews are positive against 12% of My JNE's.
MySmartfren ships an update every 2 months, My JNE every 3 months. The most recent releases landed on November 11, 2026 and November 2, 2026 respectively.
| Parameter | MySmartfren | My JNE |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (369 ratings) — better | 3.0 (10 ratings) |
| Positive reviews | 26.1% of reviews — better | 11.9% of reviews |
| Number of ratings | 369 — better | 10 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 130 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | PT Smartfren Telecom | PT. Tiki Jalur Nugraha Ekakurir |
Customer experience
MySmartfren
My JNE
Bugs and requests
MySmartfren
Reported bugs
15 issues- App crashes on startup after update
- App crashes on iPhone 6s after update
- App crashes on iPhone 6
- App crashes on startup
- App crashes every time on open
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- Login fails after update
- Cannot verify SMS code
- Parse error when deactivating data plan
- App doesn't recognize Smartfren number
- Lost information and saved number after update
- App not working on iPhone
- App not working after update
- App not working when asking for Smartfren number
- App not working without KTP numbers
- App not working on iPhone
Requested features
7 requests- Option to stop SMS promos
- Improve English language support
- Fix credit card payment gateway
- Simplify app interface
- Allow account creation without KTP for foreigners
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- Improve customer service responsiveness
- Fix app reverting to Bahasa Indonesia
My JNE
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MySmartfren
No in-app purchases
My JNE
No in-app purchases
