MySmartfren vs SYNC by Krisbow
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySmartfren
Manage your mobile account with ease, including checking balances, topping up, and purchasing data plans. The app also offers features for managing multiple numbers, secure payments, and exclusive rewards. It supports eSIM technology for a digital SIM experience.
- Check balance and top up
- Buy data packages
- Manage multiple numbers
- Secure real-time payments
- Digital SIM (eSIM) support
- Earn and redeem SmartPoin rewards
- Live chat support
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Login with ease and enjoy simplified experience: I. Easily check balance, top up, scan voucher data, or buy data packages. Also get recommendations that suit your needs. II. Add and manage multiple smartfren numbers in one account. III. Auto-login with your smartfren number or email. IV. Peace of mind with secure real-time payments. Enjoy multiple payment options from your balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards. V. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment. VI. Choose to auto renew plans and save more. Get more with the app: I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number. II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you. III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day. Make your smartphone smarter with Indonesia’s 1st & only Digital SIM (eSIM): I. Enjoy dual SIM smartphone without a physical SIM card II. Special packs with big quota available for devices that support eSIM Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat). For any additional query/support/feedback/suggestion, please contact us via : I. Call : 888 (from smartfren) or 08811223344 (others) II. Email : customercare@smartfren.com III. Instagram/Twitter: @smartfrencare We love your feedback to help us improve.
SYNC by Krisbow
Manage and control a variety of smart home products from a single app. Easily add and operate devices like lighting, plugs, bells, door locks, and CCTV remotely. Automate device interactions and monitor usage for a more practical smart home experience.
- Unified smart home device management
- Remote control of lighting, plugs, and CCTV
- Automation of device interactions
- Real-time device monitoring
- Voice assistant integration
- Smart notifications
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SYNC by KRISBOW adalah aplikasi terpadu untuk mengelola dan mengendalikan beragam produk rumah pintar SYNC, dari kebutuhan harian hingga perangkat khusus seperti brankas, dalam satu ekosistem. Melalui satu aplikasi, pengguna dapat dengan mudah menambahkan dan mengontrol berbagai perangkat mulai dari pencahayaan, colokan, bel, hingga kunci pintu dan CCTV, baik di rumah maupun dari jarak jauh. Dengan SYNC, atur automasi antar perangkat, kendalikan perangkat secara real-time, dan pantau penggunaannya dengan mudah. Didukung berbagai koneksi, asisten suara, notifikasi pintar, serta pengelolaan ruang, rumah pintar jadi lebih praktis dan mudah diakses berbagai kalangan.
Screenshots
Verdict
The clearest difference is update cadence: MySmartfren at every 5 weeks against SYNC by Krisbow's every 9 months. MySmartfren also leads on ratings volume (317 vs 24). SYNC by Krisbow's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (13.0 vs 15.6). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for MySmartfren against 4.8 for SYNC by Krisbow. That said, the two scores are not equally well evidenced: MySmartfren has 317 ratings behind it against 24, so its average is the more settled of the two. Written reviews are what separate them: 26% of MySmartfren's written reviews are positive against 23% of SYNC by Krisbow's.
MySmartfren ships an update every 5 weeks, SYNC by Krisbow every 9 months. Both last shipped on September 29, 2026.
| Parameter | MySmartfren | SYNC by Krisbow |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (317 ratings) | 4.8 (24 ratings) — better |
| Positive reviews | 26.1% of reviews — better | 23.1% of reviews |
| Number of ratings | 317 — better | 24 |
| Update frequency | Every 5 weeks — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 131 MB | 198 MB |
| Age rating | 4+ | 4+ |
| Developer | PT Smartfren Telecom | PT. Aspirasi Hidup Indonesia, Tbk |
Customer experience
MySmartfren
SYNC by Krisbow
Bugs and requests
MySmartfren
Reported bugs
15 issues- App crashes on startup after update
- App crashes on iPhone 6s after update
- App crashes on iPhone 6
- App crashes on startup
- App crashes every time on open
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- Login fails after update
- Cannot verify SMS code
- Parse error when deactivating data plan
- App doesn't recognize Smartfren number
- Lost information and saved number after update
- App not working on iPhone
- App not working after update
- App not working when asking for Smartfren number
- App not working without KTP numbers
- App not working on iPhone
Requested features
7 requests- Option to stop SMS promos
- Improve English language support
- Fix credit card payment gateway
- Simplify app interface
- Allow account creation without KTP for foreigners
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- Improve customer service responsiveness
- Fix app reverting to Bahasa Indonesia
SYNC by Krisbow
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MySmartfren
No in-app purchases
SYNC by Krisbow
No in-app purchases
