PittSMART vs First Due Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PittSMART
Report city issues like potholes or graffiti directly to the local government. Receive real-time updates and notifications on the resolution of your service requests. Upload photos and track the progress of your submissions.
- Submit service requests
- Report city issues
- Upload photographs
- Receive real-time notifications
- Track request resolution
- Directly route to city departments
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PittSMART (Pittsfield Municipal Assistance & Reporting Technology) is the Official CRM (Customer Relationship Management) App of the City of Pittsfield. PittSMART allows users to submit service requests (potholes, tall grass, graffiti, etc.,) report issues, ask questions or send concerns directly to the city where the request will be correctly routed to the appropriate city department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the instant they are resolved! You will receive a tracking ID and be automatically notified when your issue has been updated or addressed. You can provide comments, upload photographs of your request/concern.
First Due Mobile
This app provides real-time incident tracking, emergency routing, and detailed building pre-plans for first responders. It offers quick scene size-ups, integrated data, and team communication features for safer and faster responses.
- Incident tracking and notification
- Emergency response routing
- Building data and pre-plans
- Quick scene size-up
- Team chat and communication
- Live unit tracking
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First Due Mobile is finally here! Be notified, arrive safely and understand your scene like never before. First Due Mobile includes: -Incident tracking and notification -Emergency response specific routing -Integrated Assessor, Building Department and Fire Prevention data! -Quick size-up on every building -Detailed pre-plans on every building including residential! -Pre-Incident Planning & Mapping -Chat for easy communication with your team -Incident statusing and responding functionality -Live unit and team member tracking during incident
Screenshots
Verdict
The clearest difference is rating: PittSMART at 3.5 against First Due Mobile's 2.8. PittSMART also leads on review sentiment (50% vs 18%) and iOS requirement (13.0 vs 17.0). First Due Mobile's advantage is ads (none vs shown) and update cadence (every 2 weeks vs every 7 months). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PittSMART holds the better App Store score, 3.5 against 2.8. That said, the two scores are not equally well evidenced: First Due Mobile has 869 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 50% of PittSMART's written reviews are positive against 18% of First Due Mobile's.
PittSMART ships an update every 7 months, First Due Mobile every 2 weeks. The most recent releases landed on November 2, 2026 and November 6, 2026 respectively.
| Parameter | PittSMART | First Due Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (2 ratings) — better | 2.8 (869 ratings) |
| Positive reviews | 50.0% of reviews — better | 17.5% of reviews |
| Number of ratings | 2 | 869 — better |
| Update frequency | Every 7 months | Every 2 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 13.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 32 MB | 229 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Pittsfield | Locality Media, Inc. |
Customer experience
PittSMART
First Due Mobile
Bugs and requests
PittSMART
Not enough reviews yet to summarise bugs or requests.
First Due Mobile
Reported bugs
4 issues- Addresses not accurately displayed
- Inability to log out or switch between departments
- Inconsistent behavior across iOS and Android
- Unreliable push notifications and alerts
Requested features
5 requests- Dark mode option
- Improved scheduling and shift management
- Apple Watch integration for alerts
- Offline functionality and caching
- Streamlined user interface and navigation
In-app purchases
PittSMART
No in-app purchases
First Due Mobile
No in-app purchases
Questions
Is PittSMART free?
Is First Due Mobile free?
Which has better reviews, PittSMART or First Due Mobile?
Do PittSMART or First Due Mobile have ads?
Which is updated more often, PittSMART or First Due Mobile?
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