myMTE vs FixIT Frank

Put the power of the myMTE mobile app to work for you. Designed to simplify your member experience, our app allows you to quickly pay your bill, manage your energy usage, report an outage and more. Additional Features: BILL PAY - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history, including PDF versions of paper bills directly on your mobile device. ENERGY CONSUMPTION - View your daily energy consumption to monitor changes and quickly identify usage peaks to better manage your bills. It’s a great way to learn how to change your habits and save money. CONTACT MEMBER SUPPORT - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. OUTAGE REPORTING - With a few quick taps, your outage is reported to our 24/7 Control Center. Our upgraded outage map provides you with more information than ever before.

Meet Frank -- your friendly, patient tech helper who's just a phone call away. Having trouble with your WiFi? Can't figure out your printer? Not sure how to set up that new tablet? Just call Frank. He listens carefully, asks simple questions, and walks you through each step in plain language. No confusing menus. No long hold times. Just a calm, helpful voice ready to guide you. Here's how it works: tap the big green "Call Frank" button and start talking. Describe what's going on in your own words -- Frank will figure out the rest. He'll give you step-by-step instructions you can follow at your own pace, and he'll wait patiently while you try each one. What makes Frank special: - He remembers your devices and past conversations, so you never have to explain everything from scratch - After every call, you get a written summary and checklist you can refer back to anytime - He knows his way around WiFi routers, printers, phones, tablets, computers, TVs, email, and more - He adapts to your comfort level -- whether you're a complete beginner or just need a quick pointer - You can share photos of error messages or confusing screens, and Frank will look at them with you - He's available whenever you need him -- mornings, evenings, weekends Start with 20 free minutes -- no credit card needed. Just sign in and call. Frank was built with one goal in mind: to give you the confidence to handle technology on your own terms. No judgment. No rush. Just friendly, reliable help whenever you need it. --- Frank Pro Monthly subscription: $14.99/month, includes 150 minutes per month. Payment will be charged to your Apple ID account at confirmation of purchase. Subscription automatically renews unless canceled at least 24 hours before the end of the current period. Manage or cancel anytime in Settings > Apple ID > Subscriptions. Terms of Use: https://frank-app.net/terms.html Privacy Policy: https://frank-app.net/privacy.html