MyEPB vs Safe@UTC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyEPB
Manage your energy and fiber accounts with this app. Monitor usage, pay bills securely, and receive outage updates. It also offers resources for improving home energy efficiency and saving money.
- Pay energy and fiber bills
- Monitor real-time energy usage
- Set energy spike alerts
- Compare usage over time
- Report outages
- View outage restoration estimates
- Access outage maps
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Welcome to the official app of EPB, Gig City's world-class energy and connectivity provider! With the MyEPB app, you can unlock the ability to monitor your home's energy usage and maximize savings from the palm of your hand. Key Features: • Securely pay your EPB Energy & EPB Fiber Optics accounts* • Monitor your home's energy usage in real-time • Set alerts for energy spikes to prevent billing surprises • Evaluate the effectiveness of energy-saving improvements by comparing usage over time • Report energy and fiber outages • Obtain estimates for outage restoration progress • Access service area outage maps Want to increase your energy savings? Learn how to improve your home's energy efficiency with FREE assistance from our EPB Energy Pros℠ , and watch your savings grow in real time on the MyEPB app. All services EPB Energy Pros provides are completely free to EPB customers! • Get answers to your energy questions with a free 30-minute phone call. • Receive a detailed report on ways to save with a free EPB Home Energy Checkup℠. • Learn how to conserve energy with our video library of helpful tips and advice on YouTube. • Visit epb.com/energypros to explore energy tips and free EPB Energy Pros services. *This app is currently for residential accounts only
Safe@UTC
Enhance organizational security with tools like a panic slider for immediate alerts, anonymous tip submission, and a safety walk feature for guided secure travel.
- Panic Slider
- Anonymous Tips
- Safety Walk
- Organizational Protection
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Use Safe@UTC to add an additional layer of protection to your organization by utilizing tools such as: Panic Slider, Anonymous Tips and Safety Walk.
Screenshots
Verdict
The clearest difference is rating: Safe@UTC at 5.0 against MyEPB's 3.5. Safe@UTC also leads on device support (4 vs 1) and iOS requirement (13.2 vs 17.0). MyEPB's advantage is ratings volume (22 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Safe@UTC holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: MyEPB has 22 ratings behind it against 1, so its average is the more settled of the two.
MyEPB ships an update every 3 months, Safe@UTC every 2 months. The most recent releases landed on October 20, 2026 and October 7, 2026 respectively.
| Parameter | MyEPB | Safe@UTC |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (22 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 23.9% of reviews | — |
| Number of ratings | 22 — better | 1 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod, Apple Watch — better |
| Requires iOS | 17.0 | 13.2 — better |
| Further details — not scored | ||
| Size | 37 MB | 43 MB |
| Age rating | 4+ | 4+ |
| Developer | Electric Power Board | University of Tennessee |
Customer experience
MyEPB
Safe@UTC
Bugs and requests
MyEPB
Reported bugs
12 issues- App crashes during use and login
- App stopped populating data
- Glitch in the system: bill vs. app mismatch
- App updated with manual restore of power incorrectly
- Server error during login
Show 7 moreShow fewer
- App not working, server issues
- App crashes when choosing date range in monthly view
- Outage data changes rapidly and is inaccurate
- App not responsive, won't open
- App says EPB is having problems or doing updates
- Unable to connect to server
- Status on the app is not accurate
Requested features
18 requests- Add bill pay option
- View and pay bill
- Combine electric and fiber bills
- Report fiber network outage
- See statement in app
Show 13 moreShow fewer
- Pay EPB bills (internet as well) within the app
- Add billing and fiber options
- View statements for electrical and fiber optic accounts
- Safe payment options online or EZ-pay
- Manage Fiber account
- View data usage per month
- Adjust fiber plan
- Add pay bill for electric & fiber optics
- Ability to pay bills
- Add billing and it'd be great
- Manage Fiber and power bills
- Realtime power consumption (kW)
- Control services via the app
Safe@UTC
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyEPB
No in-app purchases
Safe@UTC
No in-app purchases
