CHA 311 vs MyEPB
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CHA 311
Report city issues like potholes and graffiti quickly and easily. Connect directly with your local government to get problems resolved.
- Report city issues
- Track issue status
- Submit photos
- Receive updates
- Connect with city services
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See a pothole that needs filling? Graffiti making a mess of your neighborhood? Tap right into your city and report the issue fast with CHA 311!
MyEPB
Manage your energy and fiber accounts with this app. Monitor usage, pay bills securely, and receive outage updates. It also offers resources for improving home energy efficiency and saving money.
- Pay energy and fiber bills
- Monitor real-time energy usage
- Set energy spike alerts
- Compare usage over time
- Report outages
- View outage restoration estimates
- Access outage maps
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Welcome to the official app of EPB, Gig City's world-class energy and connectivity provider! With the MyEPB app, you can unlock the ability to monitor your home's energy usage and maximize savings from the palm of your hand. Key Features: • Securely pay your EPB Energy & EPB Fiber Optics accounts* • Monitor your home's energy usage in real-time • Set alerts for energy spikes to prevent billing surprises • Evaluate the effectiveness of energy-saving improvements by comparing usage over time • Report energy and fiber outages • Obtain estimates for outage restoration progress • Access service area outage maps Want to increase your energy savings? Learn how to improve your home's energy efficiency with FREE assistance from our EPB Energy Pros℠ , and watch your savings grow in real time on the MyEPB app. All services EPB Energy Pros provides are completely free to EPB customers! • Get answers to your energy questions with a free 30-minute phone call. • Receive a detailed report on ways to save with a free EPB Home Energy Checkup℠. • Learn how to conserve energy with our video library of helpful tips and advice on YouTube. • Visit epb.com/energypros to explore energy tips and free EPB Energy Pros services. *This app is currently for residential accounts only
Screenshots
Verdict
The clearest difference is rating: MyEPB at 3.3 against CHA 311's 2.5. CHA 311's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyEPB holds the better App Store score, 3.3 against 2.5. Both are backed by a comparable volume of ratings — 61 and 23 respectively. Written reviews complicate that: 29% of CHA 311's written reviews are positive against 24% of MyEPB's, so the app with the better star average is not the one people write more warmly about.
CHA 311 ships an update every 4 months, MyEPB every 3 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | CHA 311 | MyEPB |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (61 ratings) | 3.3 (23 ratings) — better |
| Positive reviews | 28.6% of reviews — better | 23.9% of reviews |
| Number of ratings | 61 — better | 23 |
| Update frequency | Every 4 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 46 MB | 37 MB |
| Age rating | 17+ | 4+ |
| Developer | City of Chattanooga | Electric Power Board |
Customer experience
CHA 311
MyEPB
Bugs and requests
CHA 311
Not enough reviews yet to summarise bugs or requests.
MyEPB
Reported bugs
12 issues- App crashes during use and login
- App stopped populating data
- Glitch in the system: bill vs. app mismatch
- App updated with manual restore of power incorrectly
- Server error during login
Show 7 moreShow fewer
- App not working, server issues
- App crashes when choosing date range in monthly view
- Outage data changes rapidly and is inaccurate
- App not responsive, won't open
- App says EPB is having problems or doing updates
- Unable to connect to server
- Status on the app is not accurate
Requested features
18 requests- Add bill pay option
- View and pay bill
- Combine electric and fiber bills
- Report fiber network outage
- See statement in app
Show 13 moreShow fewer
- Pay EPB bills (internet as well) within the app
- Add billing and fiber options
- View statements for electrical and fiber optic accounts
- Safe payment options online or EZ-pay
- Manage Fiber account
- View data usage per month
- Adjust fiber plan
- Add pay bill for electric & fiber optics
- Ability to pay bills
- Add billing and it'd be great
- Manage Fiber and power bills
- Realtime power consumption (kW)
- Control services via the app
In-app purchases
CHA 311
No in-app purchases
MyEPB
No in-app purchases
