Comparison

Malaysia Airlines vs FlySmart

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Malaysia Airlines

Book flights, manage itineraries, and store digital boarding passes. Explore holiday packages, track loyalty points, and shop for travel essentials. Offers a seamless travel experience with Malaysian hospitality.

Highlights
  • Book flight tickets
  • Manage flight itinerary
  • Store digital boarding passes
  • Book holiday packages
  • View Enrich membership profile
  • Shop travel essentials
Features
Read full description

Experience the world with a touch of Malaysian Hospitality.    We are the full-service national flag carrier of Malaysia, and our ultimate goal is to get you to where you need to be comfortably and conveniently with all the warmth and friendliness of our Malaysian culture.  As a member of the oneworld Alliance, you can also expect a superior and seamless travel experience that lets you access the benefits and perks from 14 different airlines across the world.    Business, leisure, or maybe a blend of both. Our app is designed to accommodate all your travel needs right at your fingertips.    What can you do on the app?    -Book flight tickets.   One-way or round-trip. Easily search, book and manage your flights directly from your device.   -Manage your flight itinerary.    View or modify your upcoming flights and past trips based on your booking, last name or Enrich account.   -Store your boarding pass(es).   Experience a seamless journey with the convenience of digital boarding passes.   -Book trips with MHholidays.     Flights, hotels or tours. Choose from a variety of packages that suit your holiday needs.   -View your Enrich membership profile.     Keep track of your available points and tier status with a summary of your account.   -Make the most of your journey with Enrich.     Redeem travel benefits and lifestyle privileges for every mile you fly.   -Shop from wherever you are.    Access Temptations and Journify all in one place.    -Travel like a VIP with MHexplorer.    Discover the world and enjoy exclusive perks with our Student Travel Programme.    Download the app now to experience Malaysian Hospitality like never before. See you on board soon.

About

FlySmart

Understand and exercise your travel rights with this app. Easily lodge complaints with supporting evidence and track their progress in real-time. Access airline and airport performance data to make informed travel decisions.

Highlights
  • Exercise travel rights
  • Lodge flight complaints
  • Attach evidence to complaints
  • Track complaint progress
  • View airline performance
  • Access airport performance
Features
Read full description

With the FlySmart app, your travel rights are always just a tap away. FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.* Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time. The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.* Download and install the FlySmart mobile app today, and travel smart with FlySmart! *An internet connection is required at all times **Your personal data will solely be used for CAAM’s complaints management only. **Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/

Screenshots

Malaysia Airlines4 screens
FlySmart4 screens

Verdict

The call

The clearest difference is rating: Malaysia Airlines at 4.7 against FlySmart's 3.0. Malaysia Airlines also leads on review sentiment (30% vs 0%) and ratings volume (2.8K vs 3). FlySmart's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Malaysia Airlines holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: Malaysia Airlines has 2.8K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 30% of Malaysia Airlines's written reviews are positive against 0% of FlySmart's.

UpkeepUpdate frequency

Malaysia Airlines ships an update every 3 weeks, FlySmart every 3 months. The most recent releases landed on November 11, 2026 and November 2, 2026 respectively.

Scorecard6 real differences · 4 level
Malaysia Airlines versus FlySmart: the parameters behind the verdict, then further details
ParameterMalaysia AirlinesFlySmart
PriceFreeFree
Rating4.7 (2.8K ratings) — better3.0 (3 ratings)
Positive reviews29.8% of reviews — better0.0% of reviews
Number of ratings2.8K — better3
Update frequencyEvery 3 weeks — betterEvery 3 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.615.0 — better
Further details — not scored
Size121 MB68 MB
Age rating4+4+
DeveloperMALAYSIA AIRLINES BERHADMalaysian Aviation Commission (MAVCOM)

Customer experience

Malaysia Airlines

All ratings2,824 ratings
Positive94.5%
Neutral1.9%
Negative3.6%
Written reviews553 reviews
Positive29.8%
Neutral7.1%
Negative63.1%

FlySmart

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews4 reviews
Positive0.0%
Neutral25.0%
Negative75.0%

Bugs and requests

Malaysia Airlines

Reported bugs

7 issues
  • White screen issue during booking
  • Unable to select dates correctly
  • Booking payment issues
  • Inconsistent seat selection
  • Inability to update passenger details
Show 2 more
  • Enrich membership login problems
  • App crashing on latest iOS version

Requested features

7 requests
  • Ability to add Enrich card to Apple Wallet
  • More sophisticated password options for security
  • Biometric login for the app
  • Ability to scan passport details for faster booking
  • Notification for gate and terminal details before flights
Show 2 more
  • Multi-city booking option
  • Better integration with loyalty program

FlySmart

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Malaysia Airlines

No in-app purchases

None

FlySmart

No in-app purchases

Questions

Is Malaysia Airlines free?
Malaysia Airlines is free to download, with no in-app purchases.
Is FlySmart free?
FlySmart is free to download, with no in-app purchases.
Which has better reviews, Malaysia Airlines or FlySmart?
Malaysia Airlines is rated higher. Malaysia Airlines averages 4.7 out of 5 from 2.8K ratings, while FlySmart averages 3.0 from 3 ratings.
Do Malaysia Airlines or FlySmart have ads?
Malaysia Airlines shows ads; FlySmart does not.
Which is updated more often, Malaysia Airlines or FlySmart?
Malaysia Airlines ships an update every 3 weeks, and FlySmart every 3 months. Most recently, Malaysia Airlines was updated on November 11, 2026 and FlySmart on November 2, 2026.

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