Malaysia Airlines User Reviews

Name: Malaysia Airlines
Rating: 4.7 (2567 reviews)

Malaysia Airlines

MALAYSIA AIRLINES BERHAD

💼 Business

✈️ Travel

Customer Experience

Positive experience27.9% of reviews

Neutral6.9% of reviews

Negative experience65.2% of reviews

~ Based on 520 written reviews from the US App Store.

What users say

Summarized from real user reviews of Malaysia Airlines. Based on 2.6K reviews and a 4.7/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Travel app.

Positive things

👍Good service
👍Easy to use app
👍Excellent customer service
👍Smooth and easy booking
👍Convenient app
👍Quick and handy

Negative things

🐛Buggy app with glitches
🐛Slow and unresponsive
🐛Crashes frequently
🐛Login issues
🐛Unreliable app
🐛Poor user experience
🐛Difficult to use
🐛Misleading information
🐛Lack of features
🐛Outdated and clunky

Is Malaysia Airlines Safe?

Malaysia Airlines appears safe based on user ratings. AppsHunter Safety Score for Malaysia Airlines is 94/100.

This assessment is based on 2,567 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.4% of ratings point to a safe experience

1.8% of ratings suggest some concerns

3.8% of ratings point to a risky experience

~ Based on 2,567 App Store ratings for Malaysia Airlines.

Is Malaysia Airlines Legit?

Malaysia Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for Malaysia Airlines is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t allow adding frequent flyer details in app

Very inconvenient check-in process, having a hard time adding frequent flyer details as well as getting boarding pass in app

Alexyravens

8 days ago

Almost unusable

As an experienced traveller who works in technology, I have to say trying to sign up to this service was nigh on impossible. It wouldn’t allow use of standard email addresses (reason unknown; no explanation given); then tried using Gmail (didn’t provide option for use of Passkey so had to reset my Gmail account!); then sent various messages to my mobile (some worked and some didn’t, within time limits). Quite astounding. I was wondering if their app had been hacked as it was so bad it seemed hard to believe. For Devs: using iPhone 16; latest iOS; accepted cookies for shell app etc.

Scott Macca

18 days ago

Response from developer

Dear Scott Macca, Thank you for your review & apologies for any inconvenience. If we may ask, if you still having difficulty navigating our app, kindly share print screen / video where the error occurred, mobile number, device model & operating system kindly send to mobile.support@malaysiaairlines.com. (Please note that the email is a no-reply inbox meant to collecting details for internal investigation). We hope to have another chance to provide you with a better experience.

Worst App

I’m not sure how they make money when the app doesn’t allow purchases. I have been trying to purchase $3000 worth of flight tickets for 2 adults for weeks. First, it did not allow me to purchase for 2 and keep showing price for 1 adult. Then, when I finally have the free time to attempt the purchase again. It doesn’t even allow me to get to payment page. I had all my card details ready, yet they’re so adamant on not taking my money. Never had this much trouble with all other international airlines. Better off spending my money with SIA, always a smooth transaction.

Anisahinsane

23 days ago

Response from developer

Dear Anisahinsane, Thank you for your review of our app & apologies for any inconvenience caused. We note on your feedback, however, may we suggest you provide further feedback by completing the form https://www.malaysiaairlines.com/my/en/askmh/contact-us-form.html. We hope to have another chance to provide you with a better experience in future.

Awful

The worst airline app I have ever used. So slow, won’t load, logs you out. No way to contact people

Hopeless/bad/awful

a month ago

Passport scan problem

Malaysian passport does not separate given name from surname and MAS check in categorises that info under surname. Hence received error message that name does not match booking

M Tsen

a month ago

Favorite Travel App

This is so cool and easy to use. Lots of options and doesn’t crash out often

Ratishkurian

a month ago

Very cool

Nice and easy to use.
Very simple and quick.

Nav jag77

a month ago

Excellent airline

I have always enjoyed traveling on MAS, the hospitality, the care that is provided to every customer is exceptional. It feels like coming home😄

OzPopoLin

a month ago

Wonderful Experience

I had a wonderful experience flying with Malaysian Airlines, my family trip was perfect with this airline.

Suket3

2 months ago

Response from developer

Thank you for taking the time to review our app. We greatly appreciate your feedback and are delighted to hear about your positive experience. Your kind words serve as a motivation for our team to continue delivering an exceptional user experience. We are committed to consistently improving our app to meet the needs and expectations of our users. Once again, thank you for your support and for choosing our app.

Pointless but required

This mess of an app is needed if you want to confirm anything bought online but there moment it comes to try to do anything for convenience like advanced check in, it blocks you with no explanation. Pointless to use, but needed all the same. Honestly do whatever you want, i don't expect you to get better

orcapromethana

2 months ago

Response from developer

Dear orcapromethana, Thank you for your review & apologies for any inconvenience. If we may ask, if you still having difficulty navigating our app, kindly share print screen / video where the error occurred, mobile number, device model & operating system kindly send to mobile.support@malaysiaairlines.com. (Please note that the email is a no-reply inbox meant to collecting details for internal investigation). We hope to have another chance to provide you with a better experience.

App

Worst app. It’s nearly impossible to sign in

G12?78

2 months ago

Worst airline app

Worst app ever. So hard to use. Takes ages to load. So hard to login. I can’t even login. Difficult to navigate. Really poorly thought out, just like all of MAS services.

Ellesuperrabbit

2 months ago

Awful

The app is jarring and non intuitive. Finding a booking for example requires you to search with your booking reference and surname, after an age it redirects to a second page for you to enter your booking reference and surname yet again, only this time the continue button fails to work. Not sure why after logging in with username and password and entering in an OTP, I then need to receive another OTP code to edit my details. It’s slow and unhelpful, I simply gave up and used the website.

GDCF17

2 months ago

Full service airline fares but budget airline service

Recently flew with Malaysia airlines on business from MEL to KUL I was treated as a secondary passenger maybe I was the only two Asians on the flight while the others gets look after with the full package( bread refills, constant checking in if they need to have their beverages topped up) while I have to request for all of these and my milk tea was totally forgotten until a third reminder to the chief cabin crew.

Economy within Malaysia is just as bad, the crew are either tired / being trained or hated their job . I was even told to help a crew out to crush her plastic bottles during meal collection and the inflight entertainment /meals were lacking.

I would definitely choose to fly air Asia with all the add ons which is far greater value for flying within Malaysia than Malaysia Airlines. What a shame for an airline that started Singapore Airlines

Steven TK

2 months ago

Response from developer

Dear Steven TK, Thank you for your review of our app & apologies for any inconvenience caused. We note on your feedback; however, may we suggest you provide further feedback by completing the form https://www.malaysiaairlines.com/my/en/askmh/contact-us-form.html. We hope to have another chance to provide you with a better experience in future.