Understand and exercise your travel rights with this app. Easily lodge complaints with supporting evidence and track their progress in real-time. Access airline and airport performance data to make informed travel decisions.
2.6.2
November 3, 2025
This release marks the rebranding of FlySmart following the merger between the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), effective 1 August 2025. Updates include: • App logo refreshed with the new CAAM identity • Contact Us details updated • Content and references updated • Airline and airport performance dashboard links updated to direct users to the CAAM website Please update to the latest version for accurate information.
MoreFlySmart is a consumer-focused app by the Civil Aviation Authority of Malaysia (CAAM) that helps travelers understand and exercise their rights. It allows users to lodge complaints and track their progress.
You can lodge complaints through the FlySmart app by providing details of your flight-related issue. You can also attach photos and documents as evidence to support your case.
Yes, the FlySmart app features a Case History section that allows you to track every update on your complaint case in real-time, from submission to resolution.
Yes, an internet connection is required at all times to use the FlySmart app, including lodging complaints and accessing performance dashboards.
FlySmart provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations.
Based on the information provided, FlySmart is supported on iPhone, iPad, and iPod. Specific Android device compatibility is not detailed.
The latest version of FlySmart is 2.6.2, updated on November 3, 2025. Update frequency is not explicitly stated but indicates ongoing development.
No, FlySmart does not contain advertisements.
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