alive5 vs Agent Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
alive5
This app streamlines customer communication for agents on the go. It allows for accepting live chat requests and responding to customers via SMS/text messaging, with improvements to real-time conversation loading and message sending functionality.
- Accept live chat requests
- Respond via SMS/Text Messaging
- Real-time conversation loading
- Improved message sending
- Simplified interface
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Introducing a brand new, simplified and minimized Alive5 mobile app. We’ve redesigned and rebuilt this to work better for Agents on the go who want to accept live chat requests and answer customers via SMS/Text Messaging. Many issues were resolved where the chat conversations would not load in real-time, and also some phone versions had issues accessing the textarea to send messages.
Agent Assistant
Access customer and policy details securely on the go. Follow up on pending applications with ease. Designed for insurance agents to manage their business efficiently.
- Secure customer information access
- Policy details retrieval
- Pending application follow-up
- On-the-go management
- Agent productivity tool
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The Agent Assistant app allows agents to securely access their customer and policy information and also provides the ability to follow up on pending applications on the go.
Screenshots
Verdict
The clearest difference is rating: Agent Assistant at 5.0 against alive5's 3.2. alive5's advantage is ratings volume (10 vs 3) and iOS requirement (12.4 vs 16.4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Agent Assistant holds the better App Store score, 5.0 against 3.2. Both are backed by a comparable volume of ratings — 10 and 3 respectively.
alive5 ships an update every 2 months, Agent Assistant monthly. The most recent releases landed on June 1, 2026 and June 22, 2026 respectively.
| Parameter | alive5 | Agent Assistant |
|---|---|---|
| Price | Free | Free |
| Rating | 3.2 (10 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 10 — better | 3 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.4 — better | 16.4 |
| Further details — not scored | ||
| Size | 46 MB | 48 MB |
| Age rating | 4+ | 17+ |
| Developer | Alive5, Inc | Physicians Mutual Insurance Company |
Customer experience
alive5
Agent Assistant
In-app purchases
alive5
No in-app purchases
Agent Assistant
No in-app purchases
