Mitel Connect vs alive5
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Mitel Connect
This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.
- Mobile desk phone functionality
- Access enterprise contacts
- One-click conference joining
- Call and voicemail management
- Business caller ID
- New dashboard for work day management
- Seamless WiFi/cellular handover
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Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).
alive5
This app streamlines customer communication for agents on the go. It allows for accepting live chat requests and responding to customers via SMS/text messaging, with improvements to real-time conversation loading and message sending functionality.
- Accept live chat requests
- Respond via SMS/Text Messaging
- Real-time conversation loading
- Improved message sending
- Simplified interface
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Introducing a brand new, simplified and minimized Alive5 mobile app. We’ve redesigned and rebuilt this to work better for Agents on the go who want to accept live chat requests and answer customers via SMS/Text Messaging. Many issues were resolved where the chat conversations would not load in real-time, and also some phone versions had issues accessing the textarea to send messages.
Screenshots
Verdict
The clearest difference is rating: Mitel Connect at 4.5 against alive5's 3.2. Mitel Connect also leads on ratings volume (4.8K vs 10) and review sentiment (23% vs 0%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mitel Connect holds the better App Store score, 4.5 against 3.2. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 23% of Mitel Connect's written reviews are positive against 0% of alive5's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 17, 2026 and October 5, 2026 respectively.
| Parameter | Mitel Connect | alive5 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (4.8K ratings) — better | 3.2 (10 ratings) |
| Positive reviews | 23.2% of reviews — better | 0.0% of reviews |
| Number of ratings | 4.8K — better | 10 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.0 — better | 12.4 |
| Further details — not scored | ||
| Size | 66 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Mitel Networks Corporation | Alive5, Inc |
Customer experience
Mitel Connect
alive5
Bugs and requests
Mitel Connect
Reported bugs
4 issues- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions
Requested features
3 requests- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features
alive5
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Mitel Connect
No in-app purchases
alive5
No in-app purchases
Questions
Is Mitel Connect free?
Is alive5 free?
Which has better reviews, Mitel Connect or alive5?
Do Mitel Connect or alive5 have ads?
Which is updated more often, Mitel Connect or alive5?
Other comparisons
