San Bruno Responds vs Pet Cloud
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
San Bruno Responds
This tool allows residents to submit and track service requests directly from their smartphone or computer. Users can also share reports, including photos and text, and view requests submitted by others.
- Submit service requests
- Track request status
- View public reports
- Share reports with photos
- Access via desktop or mobile
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The City of San Bruno is pleased to provide ‘San Bruno Responds’, a tool that allows you to submit, track and view service requests through your smartphone or computer. It also provides users the opportunity to share those reports (type of request, photo and text), if desired, on the application. Further, ‘San Bruno Responds’ allows constituents the opportunity to view reports submitted by other users who have requested that particular reports be shared. ‘San Bruno Responds’ can be used via desktop computers at www.sanbruno.ca.gov or by downloading the free app from your app store.
Pet Cloud
Manage all your pet's important information, from medical records to vaccination reminders. Connect with other pet owners, discover local pet services, and get instant access to live veterinary professionals. The app also offers integrated pet insurance features.
- Organize medical and adoption records
- Set vaccination and shot reminders
- Connect with local pet owners
- Discover pet-friendly services and locations
- Access live veterinary professionals 24/7
- Integrated pet insurance claim submission
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Pet Cloud features: Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone. Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations. Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more! Explore: Never feel lost again—wherever you roam, you’ll have access to all things pet. Easily find pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals in a flash. Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message. Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7. Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.
Screenshots
Verdict
The clearest difference is rating: Pet Cloud at 4.8 against San Bruno Responds's 2.6. Pet Cloud also leads on ads (none vs shown) and update cadence (weekly vs every 9 months). San Bruno Responds's advantage is iOS requirement (13.0 vs 17.0). On price, review sentiment, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pet Cloud holds the better App Store score, 4.8 against 2.6. That said, the two scores are not equally well evidenced: Pet Cloud has 9.9K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 33% of San Bruno Responds's written reviews are positive against 27% of Pet Cloud's, so the app with the better star average is not the one people write more warmly about.
San Bruno Responds ships an update every 9 months, Pet Cloud weekly. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.
| Parameter | San Bruno Responds | Pet Cloud |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (7 ratings) | 4.8 (9.9K ratings) — better |
| Positive reviews | 33.3% of reviews — better | 27.4% of reviews |
| Number of ratings | 7 | 9.9K — better |
| Update frequency | Every 9 months | Weekly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 13.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 30 MB | 82 MB |
| Age rating | 4+ | 17+ |
| Developer | City of San Bruno | Figo Pet Insurance |
Customer experience
San Bruno Responds
Pet Cloud
Bugs and requests
San Bruno Responds
Not enough reviews yet to summarise bugs or requests.
Pet Cloud
Reported bugs
4 issues- Login and authentication issues
- Notifications and achievement sections not loading
- Vet chat feature frequently crashing
- Inconsistent app behavior across devices
Requested features
4 requests- Ability to archive vet chat sessions
- Better support for landscape mode and external keyboards
- Improved notification system for claims and policy updates
- More transparency in insurance coverage and claim decisions
In-app purchases
San Bruno Responds
No in-app purchases
Pet Cloud
No in-app purchases
Questions
Is San Bruno Responds free?
Is Pet Cloud free?
Which has better reviews, San Bruno Responds or Pet Cloud?
Do San Bruno Responds or Pet Cloud have ads?
Which is updated more often, San Bruno Responds or Pet Cloud?
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