Very slow reimbursement
We have had Figo for more than five years. For the first four years, Figo was fantastic. Claims were paid within 3-4 days. If a claim was denied, you could appeal the decision and they would try and work with you. I recommended Figo to everyone. Over the course of the past year, that has ALL changed. My dog was diagnosed with malignant melanoma. Every 3 months she goes to the same Oncologist for the same immunotherapy shot and x-ray. I file the same paperwork with SOAP notes and for the same amount. For the past 5 years this has been consistent. What has changed is the length of time before they pay the claim. It has gone from days to weeks before we get reimbursed. What is most frustrating is that I am on autopay so I pay THEIR bill the day it is due but then wait WEEKS for them to pay me. I have addressed this with Figo multiple times but it never changes. I filed the exact same claim July 10 but it is August 1 — a full 3 weeks and Figo finally approved the claim today. I still haven’t received the money but the claim has been closed. Sadly, I am getting to the point that I can no longer recommend Figo.
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Scam!!!
Doesn’t cover anything, the phone number provided on the app hangs up on you. When you email, they respond saying they will get back to you and never do. There’s nowhere on the app to cancel service. Having to dispute through my bank to remove them from my account. Complete headache and a scam!!!
Horrible Site
I have not been able to login to my account for 3 days due to a glitchy app and website which is convenient since I am trying to cancel my insurance which doubled without my knowledge :)
App crashes
Have reinstalled and deleted 3 times had no problems before but now I do
Not good
At this point in time, I wish I hadn’t switched from MetLife.
Can’t log in. Quote took me two hours
Wow, what a lousy website and app. Shame
Never lets me log in
Every time I log in it makes me verify my email which is fine but then doesn’t take me to where I can add my password. Super frustrating
Frequently wonky app
The insurance is good, but the app is frequently wonky. I’ve had issues in the past with being unable to update information. And right now, I cannot get the Insurance section to load at all so I can view renewal documents. I will have to call for assistance. Frustrating.
Very slow
Very slow to react
Why is there a chatbot
Why on earth do I need to use an AI chatbot to submit an insurance claim? This is an unbelievably useless and expensive feature. Another company needlessly rolling out AI because it’s popular without any thought to the user experience or the global impact.
Figo
Great insurance
Automated outfit, slow claim process
Filed a claim 3 weeks ago. Still no update. Can’t track anyone but an AI bot. Go elsewhere….these people just take your money and don’t care.
It is a fraud!
Pay nothing!
Useless
Force to download yet app is not available
Tried to enter a claim over a month ago
My claim would not file over a month ago. Went back on today and finally could file now after speaking with someone at your company who could couldnt understand what i was saying and refused to let me speak with a supervisor in hopes to explain my issue with filing
Very disappointed
Very disappointed
Updates
I hate that every time I go to use the app, it has to be updated.
Cannot log in
Tried opening app to start claim couple days ago. Continues to get a wrong username or password notice. Went through steps to reset password and was able to log in to submit the claim. Two days later opened app to check it and again getting the wrong username or password notice. I am absolutely using the same username and password I did two days ago. I even uninstalled and redownloaded the app to be sure and get same rejection.
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Log won’t log me in…
I’ve been trying for the past 15 minutes to login. Click the login button, enter email and password, and then the screen loads and disappears. I changed my password even to ensure that wasn’t the issue. It won’t give me an error screen, just loads, and goes back to asking me to login???
UX needs so much help
Although the UI on this app is well done, I cannot stand the poor UX behind customer service, submitting claims, editing account info, and many other areas. This app is run by ROBOTS and it just goes to show humans will always be better option. It’s so extremely overcomplicated trying to read benefits and understand the claim process. I’m doing half the things through AI, a chat bot, phone calls, email, the app. It’s SO OVERLY COMPLICATED. Why am I switching between all these platforms trying to submit a single claim? It’s so annoying. I would truly not recommend this insurance to anyone. I will be switching to another company asap.
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App won’t work, only allowed to check status of claims through app
Joined optimistically as I needed good affordable coverage for 2 dogs and 2 cats, bills add up quick. I know when I joined I opted for fairly decent coverage for everybody in hopes it would save me some money if worst case scenario anything happens to anybody. Both of my cats are old and were off the streets, the past few difficult months one cat has been diagnosed with end stage heart murmur, liver disease, kidney failure, high blood pressure, and has just experienced her first seizure the other day. Thankfully her quality of life is great and she has shown no symptoms aside from some weight loss and the first seizure. Unfortunately through months of arduous and expensive medications, vet visits, and extensive tests, this insurance has gone from helping a little, to barely covering any of my visits even with these more extreme circumstances occurring. You aren’t able to access the plan online to see any details, and the app doesn’t give you much for checking or changing coverage. I had just put in a claim for our $1000+ emergency vet visit, tests, and medications for my cats seizure, I can only imagine based on the track record recently I will be covered less than $100-200 if at all. I’ve been stressing over my baby’s health, as well as this bill I can barely afford. I finally get a notification that my claim has been finalized and of course the app will not load no matter how good my connection is, how many times I force close and open the app, even after the most recent update, and contacting customer service has gotten me nowhere.
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