Can’t log in. Quote took me two hours
Wow, what a lousy website and app. Shame
Never lets me log in
Every time I log in it makes me verify my email which is fine but then doesn’t take me to where I can add my password. Super frustrating
Frequently wonky app
The insurance is good, but the app is frequently wonky. I’ve had issues in the past with being unable to update information. And right now, I cannot get the Insurance section to load at all so I can view renewal documents. I will have to call for assistance. Frustrating.
Very slow
Very slow to react
Why is there a chatbot
Why on earth do I need to use an AI chatbot to submit an insurance claim? This is an unbelievably useless and expensive feature. Another company needlessly rolling out AI because it’s popular without any thought to the user experience or the global impact.
Figo
Great insurance
Automated outfit, slow claim process
Filed a claim 3 weeks ago. Still no update. Can’t track anyone but an AI bot. Go elsewhere….these people just take your money and don’t care.
It is a fraud!
Pay nothing!
Useless
Force to download yet app is not available
Tried to enter a claim over a month ago
My claim would not file over a month ago. Went back on today and finally could file now after speaking with someone at your company who could couldnt understand what i was saying and refused to let me speak with a supervisor in hopes to explain my issue with filing
Very disappointed
Very disappointed
Updates
I hate that every time I go to use the app, it has to be updated.
Cannot log in
Tried opening app to start claim couple days ago. Continues to get a wrong username or password notice. Went through steps to reset password and was able to log in to submit the claim. Two days later opened app to check it and again getting the wrong username or password notice. I am absolutely using the same username and password I did two days ago. I even uninstalled and redownloaded the app to be sure and get same rejection.
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Log won’t log me in…
I’ve been trying for the past 15 minutes to login. Click the login button, enter email and password, and then the screen loads and disappears. I changed my password even to ensure that wasn’t the issue. It won’t give me an error screen, just loads, and goes back to asking me to login???
UX needs so much help
Although the UI on this app is well done, I cannot stand the poor UX behind customer service, submitting claims, editing account info, and many other areas. This app is run by ROBOTS and it just goes to show humans will always be better option. It’s so extremely overcomplicated trying to read benefits and understand the claim process. I’m doing half the things through AI, a chat bot, phone calls, email, the app. It’s SO OVERLY COMPLICATED. Why am I switching between all these platforms trying to submit a single claim? It’s so annoying. I would truly not recommend this insurance to anyone. I will be switching to another company asap.
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App won’t work, only allowed to check status of claims through app
Joined optimistically as I needed good affordable coverage for 2 dogs and 2 cats, bills add up quick. I know when I joined I opted for fairly decent coverage for everybody in hopes it would save me some money if worst case scenario anything happens to anybody. Both of my cats are old and were off the streets, the past few difficult months one cat has been diagnosed with end stage heart murmur, liver disease, kidney failure, high blood pressure, and has just experienced her first seizure the other day. Thankfully her quality of life is great and she has shown no symptoms aside from some weight loss and the first seizure. Unfortunately through months of arduous and expensive medications, vet visits, and extensive tests, this insurance has gone from helping a little, to barely covering any of my visits even with these more extreme circumstances occurring. You aren’t able to access the plan online to see any details, and the app doesn’t give you much for checking or changing coverage. I had just put in a claim for our $1000+ emergency vet visit, tests, and medications for my cats seizure, I can only imagine based on the track record recently I will be covered less than $100-200 if at all. I’ve been stressing over my baby’s health, as well as this bill I can barely afford. I finally get a notification that my claim has been finalized and of course the app will not load no matter how good my connection is, how many times I force close and open the app, even after the most recent update, and contacting customer service has gotten me nowhere.
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Unusable
For whatever reason, the app and the website are inaccessible. Loading screens that don’t end and now, you try to log in and it just takes you back to the login screen.
Latest Update doesn’t work
Something is wrong with the latest forced update. Nothing but the homepage loads and it no longer allows claims to be submitted. Every other page just looks like a never ending loading page. Please fix!
Not able to submit claim on app
Since the recent update, I am not able to even submit a claim on the app. When you click the bio claim button, a little white box pops up and doesn’t do anything please fix your app.
Awesome company.
Our Sheltie was stricken with liver cancer. She had surgery along with treatments and medical attention fora year. Figo stood by us during the entire process and paid a huge portion of a very expensive vet bill. They were great. Unfortunate our girl succumbed to the cancer a year later. Figo even sent condolences on our loss and helped with the end of life procedures.
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Fake 5 star reviews!
Worst insurance experience ever. Every time I’ve made a claim I’ve been given the runaround. No matter how many invoices and literally HAND WRITTEN vet notes you submit, they will still claim there’s insufficient documentation to justify reimbursement
