Not worth it!!
We’ve paid $4200 in monthly fees for 3 years. I went to submit receipts for the first time and got nothing back because there’s a $200 yearly deductible and the other two were denied. There are MUCH BETTER pet insurance options. This was such a huge huge waste of money. My advice. Put the monthly fee in a bank account each month instead. If id done that id have $4200 for vet bills. Actually more if you count in what i spent out of pocket.
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SJSteph JSP
Useless
Went from a perfectly easy system to a stupidly slow app/AI bs. The old website and form was so much more user friendly.
LLyons_Royal
Response from developer
Hi, we’re sorry to hear this. We are always looking to improve our Pet Cloud app, and this feedback is helpful. Please reach out to our customer service team via email at help@support.mypetcloud.com if the issues persist.
Log In Issues
Unable to log in, app won’t send verification code
OOntundras
let's hear it for ai psychosis 🤩
the new claim submissions system is beyond ridiculous i don't want to have a warm conversation with machine that makes every step of the claim submission 3 minutes long because it needs to come up with another variation of "awesome! do you want to.." for each of them. i believe not a single person in the app's target audience is 2 years old and needs encouragement every time they press a button, let alone from a machine. just complicating things in the name of not missing out on having an ai agent like everyone else does 💖
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Eeverlastingstorm
Horrible customer service and claims process
Have been dealing with a claim for over a month. All required documents have been sent even though they were not upfront about it. Radio silence. And this app is so bad. The most features with managing claims workflow is missing and total lack of transparency and communications. Do not get Figo insurance.
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EEssBee_01
