let's hear it for ai psychosis 🤩
the new claim submissions system is beyond ridiculous i don't want to have a warm conversation with machine that makes every step of the claim submission 3 minutes long because it needs to come up with another variation of "awesome! do you want to.." for each of them. i believe not a single person in the app's target audience is 2 years old and needs encouragement every time they press a button, let alone from a machine. just complicating things in the name of not missing out on having an ai agent like everyone else does 💖
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Horrible customer service and claims process
Have been dealing with a claim for over a month. All required documents have been sent even though they were not upfront about it. Radio silence. And this app is so bad. The most features with managing claims workflow is missing and total lack of transparency and communications. Do not get Figo insurance.
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Live vet chat
Live vet chat doesn’t work
App stuck on opening
Very bad experience. App keeps crashing and claim process is confusing.
Available but can’t login
Forced over to this platform from petsplusus, yet it doesn’t support Canadian users. One would think that all the related pieces would be in place before forcing users to a new platform but apparently not.
Update September 8: the app is now available for Canadians. Yay? Now I am forced to submit claims through an ai agent.
Update September 8: the app is now available for Canadians. Yay? Now I am forced to submit claims through an ai agent.
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