My altafiber vs HiveWatch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My altafiber
Manage your altafiber phone, internet, and TV services from your smartphone. View billing history, make payments, manage your account profile, and access support resources.
- Pay and view billing history
- Manage recurring payments and eBill
- Register and manage online profile
- View current and available services
- Access TV channel lineups
- Live chat and email support
- Find store locations
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My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone Billing and Payments: • Pay your bill • View billing and payment history • Setup and manage recurring payments using Autopay • Enroll in paperless billing using eBill • View frequently asked billing questions Account Management • Register and manage your online profile • Setup notification for billing, payments and special offers including upcoming promotions and events Services: • Check your current services and available services for your address • View your Fioptics TV equipment and services including channel lineup Help Center: • Find quick answers to your billing, payment and service questions • Troubleshoot basic service issues in real time • View frequently asked questions Contact Us • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber • Quick links to the Connect Cincinnati and Watch Fioptics* App • Interactive map for altafiber Stores and Payment Centers My altafiber requires an active altafiber account. App capability is based on subscribed services *Watch Fioptics App requires a subscription to Fioptics TV
HiveWatch
This app connects field security personnel with their operations center, eliminating the need for radios or call sheets. It allows guards to receive event context, communicate via voice messages, and monitor incident responses for improved tactical awareness and performance assessment.
- Real-time event context for field personnel
- Voice message collaboration with operators
- Incident monitoring and response visibility
- Performance assessment tools
- Streamlined guard force onboarding
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The HiveWatch® Guard Mobile App connects your field resources (guards) to your operations center without the need for expensive radio solutions or cumbersome call sheets. ● Field resources can receive full context of the event they are responding to. ● Collaborate seamlessly with security operators through Voice Messages to quickly resolve incidents. ● Guards can see when new incidents occur near their posts and which guards are addressing them to improve response tactics. ● Assess performance to identify high performers, adjust standard operating procedures, and evaluate security program designs. ● Quickly onboard both large and small guard forces. No need for expensive radio systems or confusing call sheets.
Screenshots
Verdict
The clearest difference is ratings volume: My altafiber at 8.2K against HiveWatch's 7. My altafiber also leads on iOS requirement (13.0 vs 15.1). HiveWatch's advantage is rating (5.0 vs 4.8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HiveWatch holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: My altafiber has 8.2K ratings behind it against 7, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 11, 2026 and November 12, 2026 respectively.
| Parameter | My altafiber | HiveWatch |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (8.2K ratings) | 5.0 (7 ratings) — better |
| Positive reviews | 85.0% of reviews | — |
| Number of ratings | 8.2K — better | 7 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 61 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | Cincinnati Bell | HiveWatch, Inc. |
Customer experience
My altafiber
HiveWatch
Bugs and requests
My altafiber
Reported bugs
4 issues- App crashes frequently
- Perpetual loop between app and App Store
- Inability to view bill details
- Persistent payment reminders even after payment is made
Requested features
4 requests- Add time-based authenticator for two-factor authentication
- Improve payment scheduling options
- Provide more detailed account information and usage data
- Enhance customer service and communication channels
HiveWatch
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My altafiber
No in-app purchases
HiveWatch
No in-app purchases









