OnBase Mobile 17 for iPhone vs ServiceNow Agent

An OnBase 17 ECM Solution is required. New in 17: * Quickly read through PDFs using bookmarks * Get important announcements through Login Banners * Use cascading datasets to more easily index documents Using familiar touchscreen gestures, users can: * Browse and access Workflow at their convenience * View, zoom, and navigate multi-page documents and keywords * Execute Workflow Ad-Hoc tasks * Add, view, edit, and delete OnBase notes and annotations * Execute searches with OnBase Custom Queries * Create, View, Edit, and Save E-Forms and Unity Forms * View Workflow related documents * Upload photos as multi-page documents * Take pictures with automatic cropping and deskewing * Crop, adjust brightness and contrast, rotate images, and choose between color, grayscale, and black & white after taking pictures * Filter and sort in Workflow * Store geolocation information when uploading new documents and creating Unity Forms and E-Forms * View cross referenced documents * Execute SQL Custom Queries * View other user's inbox in load balanced queues * Dynamically show relevant tasks and hide non-relevant ones in Workflow with support for Filter Rules

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.