ShiftCare vs CareMaster Support Worker App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ShiftCare
This app streamlines care coordination for Canadian disability support and home care agencies. It offers features for scheduling, client management, billing, and real-time communication between office staff and caregivers, ensuring EVV compliance and provincial readiness.
- Drag-and-drop scheduling with SmartMatch
- Electronic Visit Verification (EVV)
- Client profiles and care plans
- Bulk invoicing and provincial claims
- Real-time visit notes and updates
- GPS-verified clock-in/out
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ShiftCare is purpose-built care management software for Canadian disability support agencies, home care providers, and community care organisations — rated 4.8 stars by thousands of users. From scheduling and EVV compliance to client care and billing, ShiftCare connects your office team and your caregivers in one easy-to-use mobile platform. EVV COMPLIANT & PROVINCIALLY READY - Electronic Visit Verification (EVV) for accurate, real-time visit tracking - GPS-verified clock-in/out for every client visit - Support for provincial funding and home care billing requirements - PIPEDA-compliant data security and document management - Integrations with leading accounting software FOR DISABILITY SUPPORT & HOME CARE AGENCIES - Drag-and-drop scheduling with SmartMatch — match caregivers to clients based on skills, preferences, and availability - Manage budgets across multiple funding sources and payer types - Client profiles, care plans, and progress notes in one secure platform - Incident reporting and risk documentation - Bulk invoicing and provincial claims support FOR CAREGIVERS & SUPPORT WORKERS - View and manage your shifts from your smartphone - GPS clock-in/out for accurate visit verification - Access client profiles and care plans before every visit - Submit visit notes and updates in real time - Track mileage and expenses, lodged instantly TRUSTED ACROSS CANADA ShiftCare supports disability service providers, home care agencies, and community support organisations across British Columbia, Alberta, Ontario, and beyond. Start your free trial today. No credit card required.
CareMaster Support Worker App
This app allows support workers to retrieve daily transactions, track transport and transaction times, and record incidents. It also provides tools for managing and updating rosters efficiently.
- Retrieve daily transactions
- Track transport and transaction times
- Record incidents
- Manage rosters
- View and update roster
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Retrieve transactions for a day from your organization. Track and manage transaction and transport times. Record any incidents with ease with case not management. Manage your roster quickly and easily, view and update through the app.
Screenshots
Verdict
The clearest difference is update cadence: ShiftCare at every 4 days against CareMaster Support Worker App's every 2 months. ShiftCare also leads on ratings volume (521 vs 6). CareMaster Support Worker App's advantage is review sentiment (78% vs 65%) and iOS requirement (13.4 vs 16.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for ShiftCare against 4.8 for CareMaster Support Worker App. That said, the two scores are not equally well evidenced: ShiftCare has 521 ratings behind it against 6, so its average is the more settled of the two. Written reviews are what separate them: 65% of ShiftCare's written reviews are positive against 78% of CareMaster Support Worker App's.
ShiftCare ships an update every 4 days, CareMaster Support Worker App every 2 months. The most recent releases landed on September 22, 2026 and August 13, 2026 respectively.
| Parameter | ShiftCare | CareMaster Support Worker App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (521 ratings) — better | 4.8 (6 ratings) |
| Positive reviews | 65.1% of reviews | 77.8% of reviews — better |
| Number of ratings | 521 — better | 6 |
| Update frequency | Every 4 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 49 MB | 35 MB |
| Age rating | 4+ | 4+ |
| Developer | ShiftCare Pty. Ltd. | TMA Software Pty Ltd |
Customer experience
ShiftCare
CareMaster Support Worker App
Bugs and requests
ShiftCare
Reported bugs
26 issues- Shifts don't always sync with Google Calendar in real time
- Mileage input does not accept decimal points
- Unavailability section is clumsy and difficult to manage
- Cannot delete multiple unavailabilities at once
- Cannot edit unavailabilities once set
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- Shift notifications are not timely
- Mileage display is not easy to read and doesn't auto-add totals
- Expense totals are not saving
- App freezes frequently, requiring reinstallation
- Progress notes sometimes don't save or save twice
- Keyboard covers notes while writing in progress notes section
- Cannot scroll notes to see typing in progress notes
- Login issues with email and password
- No way to contact support through the app
- Web login for Shiftcare Connect is not mobile-friendly
- App crashes
- Progress notes lack a save-as-you-go feature
- App is not compatible with iPad
- Cannot log in when at different venues
- Shift notifications pop up excessively and are difficult to manage
- No updates visible in the notification field
- Need to close and reopen the entire app to return to the current date
- Issues viewing past dates for hours worked/approved
- Progress notes cover what you are writing
- Cannot see what you are typing in progress notes as the keyboard covers it
- Unable to scroll down to see typing in progress notes
Requested features
18 requests- Option to sign out before uploading notes
- Direct sync with Apple Calendar
- Option to create multiple emails for different companies
- Ability to add decimal points for mileage
- More options for shift notifications
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- Ability to delete all unavailabilities at once
- Ability to edit unavailabilities
- Admin layout or functions in the mobile app
- Save as you go for progress notes
- Option to use Google Maps instead of Apple Maps
- Add client's contact number
- Make app compatible with iPad
- Easily switch between organizations
- Advises who allocated a shift
- Indication on week view if shift is reviewed/approved
- Laptop and iPad/tablet version for typing notes
- Show only days with shifts on the app opening screen
- Sync work dates to Google Calendar
CareMaster Support Worker App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ShiftCare
No in-app purchases
CareMaster Support Worker App
No in-app purchases
