Appalachian Power vs Frontier Communicator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Appalachian Power
Manage your utility account with ease. View and pay bills, report power outages, and track restoration progress. Access billing history, compare energy usage, and set up alerts for a seamless experience.
- Report power outages
- Check outage status
- View and pay bills
- Manage account details
- Compare energy usage
- Set up billing alerts
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Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips. Features include: OUTAGE INFORMATION - Report a power outage - Check outage status and track restoration progress - Easy access to view outage maps in your area ACCOUNT MANAGEMENT - Choose "Remember me" to skip logging in each time you use the app* - View your real-time account balance, payment due date, and balance details - View and download your bill (PDF) - Pay immediately for free from your bank account - Make automatic or scheduled payments - Other ways to pay (credit/debit card, in-person, by phone) - Switch between multiple accounts ENERGY USAGE - Compare how your current usage compares to last month or the same time last year SETTINGS - Enroll in and manage your paperless billing - Add or delete your bank accounts - Enroll in and manage billing and outage alerts *Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com
Frontier Communicator
This app requires a subscription to Frontier's SmartVoice UCaaS business service. Contact Frontier for details on their business communication solutions.
- Requires Frontier SmartVoice UCaaS subscription
- Business communication service
- Contact Frontier for details
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Use of this application requires purchase of Frontier’s SmartVoice UCaaS business service. Please contact Frontier for details of the SmartVoice product.
Screenshots
Verdict
The clearest difference is rating: Frontier Communicator at 3.7 against Appalachian Power's 2.8. Appalachian Power's advantage is update cadence (monthly vs every 12 months) and review sentiment (20% vs 0%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Frontier Communicator holds the better App Store score, 3.7 against 2.8. Both are backed by a comparable volume of ratings — 158 and 77 respectively. Written reviews complicate that: 20% of Appalachian Power's written reviews are positive against 0% of Frontier Communicator's, so the app with the better star average is not the one people write more warmly about.
Appalachian Power ships an update monthly, Frontier Communicator every 12 months. The most recent releases landed on October 21, 2026 and October 2, 2026 respectively.
| Parameter | Appalachian Power | Frontier Communicator |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (158 ratings) | 3.7 (77 ratings) — better |
| Positive reviews | 19.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 158 — better | 77 |
| Update frequency | Monthly — better | Every 12 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.5 |
| Further details — not scored | ||
| Size | 34 MB | 254 MB |
| Age rating | 4+ | 4+ |
| Developer | American Electric Power | Frontier Communications |
Customer experience
Appalachian Power
Frontier Communicator
Bugs and requests
Appalachian Power
Reported bugs
33 issues- Password requirements change message on login
- App randomly logs out
- App refuses to send password reset emails
- Cannot connect to host server
- App will not let me log in after mandatory update
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- App crashes immediately after update
- App won't sign you in
- App says username is wrong
- Cannot access anything
- App doesn't work for a long time
- App issues after recent update
- Still can't get on the app after resetting password
- App doesn't work
- App is down more than up
- Erroneously rejected a payment
- App caused fee for returned payment
- Something is wrong, app won't let me login
- App is always crashing
- Can't hardly sign in
- App will not allow you to log in
- Everytime I login, get error message
- App worked until two months ago
- Cannot get past the login screen
- App worked perfectly fine until the most recent update
- App says oops try again later
- Cannot make a payment on the app
- Error message on login screen
- Unable to get any further than the login screen
- App won't even open, just crashes
- App suddenly stopped working
- App won't log me into my account
- App doesn't work
- Charges $2.95 to pay bill through this app
Requested features
5 requests- Show daily balance
- Add credit card payment option with saved information
- Fix app for iPad landscape mode
- Improve app user interface
- Provide more bill details
Frontier Communicator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Appalachian Power
No in-app purchases
Frontier Communicator
No in-app purchases
Questions
Is Appalachian Power free?
Is Frontier Communicator free?
Which has better reviews, Appalachian Power or Frontier Communicator?
Do Appalachian Power or Frontier Communicator have ads?
Which is updated more often, Appalachian Power or Frontier Communicator?
Other comparisons
