Our password requirements have changed!
Every time I log in I’m greeted with the message that my password requirements have changed and I need to reset. Time and time again month and month again. It’s not that the lovely folks at Appalachian Power are bad, God bless them but I swear it’s stuff like this that makes me think moving out of state wouldn’t be a terrible idea.
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stupid
stupid
Terrible app.
Randomly logs you out and insists you need to reset you password, then refuses to send a password email. This app was designed by clowns and is an embarrassment to any self-respecting utility provider.
Lowry mom
I have to feed my family also
Old and Outdated
This app rarely works and does not offer a friendly user interface. An we at least get an app that lets us know more details about our bill. The city of Lynchburg has a better app for water service than this company.
Not working!
“Can not connect to host server”
Edited: update did not fix anything, still “can’t connect to host server”!
Edited: update did not fix anything, still “can’t connect to host server”!
The app isn’t working
Ever since the mandatory update the app will not let me log in. As soon as the app comes up it says can not connect to host. No it is not on my end because everything else on my phone works except this app. Please fix your app so I can pay my bill
Thieves among us
I had a seven credit score when I moved here now I’m heading towards a five just because I can’t pay my other bills because of this is the worst electric company power company I’ve ever seen in my life. I’ve lived in Florida. The highest bill I have was $70 a month. Normally it was 45 and that’s a Mobile Home with central air for five years in Maryland. I never seen anything like it. I owe 1000 and some dollars and I paid it off in February. I live in a bottom apartment with no central air with no Worcester dryer no dishwasher. It makes no absolute sense at all. I’m getting ready to go live in 10.
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Robbed Without a Gun
I have never deleted an app so fast but not fast enough. I was still robbed! “Make payment”means We
will empty your bank account and keep going!!! Not only did I have an
overdraft fee from my bank!, Apco resubmitted the fictitious payment
for yet another $30 overdraft fee!!
My bank just reversed the first overdraft fee (a one time courtesy)
Apco charged me $10 for bad check, will not accept checks or debit/charge card for 6 months due to “bad”check! Remittance must
paid by cash, certified check or money order!! Also I cannot participate in any payment extension or payment plan because of this “bad” check.
Thankfully ,I was able to contact
a very helpful and competent Apco
employee at the 800 number that was able to override the $10 fee
enabling me to schedule payments
again!
Now I hope that my bank can reverse this $30 overdraft fee on the same check!!! Unbelievable!
Fasten your seatbelt before you use
this app !
will empty your bank account and keep going!!! Not only did I have an
overdraft fee from my bank!, Apco resubmitted the fictitious payment
for yet another $30 overdraft fee!!
My bank just reversed the first overdraft fee (a one time courtesy)
Apco charged me $10 for bad check, will not accept checks or debit/charge card for 6 months due to “bad”check! Remittance must
paid by cash, certified check or money order!! Also I cannot participate in any payment extension or payment plan because of this “bad” check.
Thankfully ,I was able to contact
a very helpful and competent Apco
employee at the 800 number that was able to override the $10 fee
enabling me to schedule payments
again!
Now I hope that my bank can reverse this $30 overdraft fee on the same check!!! Unbelievable!
Fasten your seatbelt before you use
this app !
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Too exoensive
overpriced services. Stay away from this company.
Crappy service at a crappy price! Greedy people !!!
This company is a horrible company that takes full advantage of customers they have the highest prices and have the most unreliable service in our area if you can stay away from this company I would strongly suggest that!! Your bill will average 150-250 dollars more than other companies in the region but they have a monopoly and we need to stop them call your state representatives and let’s make this company pay for its greed and unwillingness to help its own customers!! Also most recent study showed that AEP is 50% higher than BVU or TN electric these people don’t care about you or reducing prices!!!!
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It’s fine
It’s just an aep app. It lets me check and pay my bill.
I love this app and I love AEP!
I love both this app and Appalachian Power Company!
Thank you for customer James Prince in Madison Heights, Virginia 24572
Hi Appalachian Power employees, thank you all very much for all the work that you all do that helps keep the power on in my apartment, and also thank you all very much for this iOS mobile application that helps me pay my bill remotely. Thank you, James.
App doesn’t work!
Why can’t someone fix this app? It hasn’t worked in forever!
Trash app
Won’t sign you in even with your correct username it says it’s wrong can’t access anything. If I could give it negative 10 stars I would.
Trash
Horrible app and horrible company. They think they can just jack your bill up and say you have unusual activity but you can’t talk to nobody on the chat, can’t look up usage, nothing. I’ll be contacting Attorney General’s office come Monday. So sick of these companies wanting every dime you got but give crap customer service.
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App issues
I’ve been using the app for quite some time now and never had issues with it until the recent update. I reset my password and yet I still can’t get on the app. Please fix
What sign me out
The app works flawlessly. However for what ever reason is signs me out like once every 90 days. It’s so annoying
HORRIBLE SERVICE
This app doesn’t work - neither does the website. It seems others have been having the same issue for awhile ever since updating a website. You’d think with the amount of electric bills plus a recent upcoming rate increase they could improve customer service. This past bill after waiting an entire month thinking surely things would be fixed to pay my bill - didn’t happen. This results in having to write a check and mail or call which is all automated and takes FOREVER on top of an additional charge.
Get it together for your customers. Every other utility company I deal with around my area has a functioning website for customers at the least.
Get it together for your customers. Every other utility company I deal with around my area has a functioning website for customers at the least.
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