Customer Service is only robots
Omg 0 stars!! I recently switched my internet provider to Frontier because it was cheaper than my previous provider and the internet is no problem. The customer service however, is the WORST. I had troubles creating my account on this app because of a simple misspelling of my last name the initial service representative made. It wasn’t their fault however it took me 1 week, 24 call attempts just to TALK to a HUMAN!! The robots kept hanging up during service hours if I said no to agreeing for them to send me a stupid text. And all their human cs representatives seem new to the job because they couldn’t find the issue and just kept saying “it should be fixed in 24hrs” it took 3 calls with different people just for the 4th person to understand the issue. TERRIBLETERRIBLETERRIBLE
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Customer service
Best customer service
Phone support
This app doesn’t have live phone support
Bad app
The app just loads a blank page to login. They try to fix everything with AI it can’t even begin to help this has been the worst customer service experience ever.
Service
The worst service I have ever had. Suppose to have inline service installed today 8-12. No show no call. Called frontier and after given three people was told they were held up and would be here sometime before 5. N0 SHOW. I have been here since 8am until 5pm. No show or call.
