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Appalachian Power

Appalachian Power

Pay bill, report outage & more

151 ratings
46 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • December 12, 2017
  • October 1, 2026

Features

Developer

American Electric Power
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About

Manage your utility account with ease. View and pay bills, report power outages, and track restoration progress. Access billing history, compare energy usage, and set up alerts for a seamless experience.

✓Report power outages
✓Check outage status
✓View and pay bills
✓Manage account details
✓Compare energy usage
✓Set up billing alerts
Show original description

What users say

Summarized from real user reviews of Appalachian Power. Based on 151 reviews and a 2.8/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Allows bill payment
  • 👍Allows bill checking
  • 👍Convenient for remote payment
  • 👍Works flawlessly (sometimes)
  • 👍Easy to use (sometimes)

Negative things

  • 🐛App frequently crashes
  • 🐛App doesn't work
  • 🐛Login issues
  • 🐛Password reset problems
  • 🐛Cannot connect to host server
  • 🐛App is old and outdated
  • 🐛Inconsistent performance
  • 🐛Randomly logs out
  • 🐛High prices
  • 🐛Unreliable service
  • 🐛Not sized correctly for iPad
  • 🐛No credit card support in app
  • 🐛Charges for payment
  • 🐛App is useless
See all reviews

What's New in Appalachian Power

1.19.19

October 1, 2026

We've implemented enhancements to the API gateway to improve performance, reliability, and overall integration management.

User reviews

Most RecentHighest RatedLowest Rated

Our password requirements have changed!

Every time I log in I’m greeted with the message that my password requirements have changed and I need to reset. Time and time again month and month again. It’s not that the lovely folks at Appalachian Power are bad, God bless them but I swear it’s stuff like this that makes me think moving out of state wouldn’t be a terrible idea.
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TheFoo10TheFoo10

stupid

stupid
daddylovesmedaddylovesme

Terrible app.

Randomly logs you out and insists you need to reset you password, then refuses to send a password email. This app was designed by clowns and is an embarrassment to any self-respecting utility provider.
00010010101010001001010101

Lowry mom

I have to feed my family also
chi put tubchi put tub

Old and Outdated

This app rarely works and does not offer a friendly user interface. An we at least get an app that lets us know more details about our bill. The city of Lynchburg has a better app for water service than this company.
__nelson____nelson__
See 41 more reviews

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User experience

🐞

Reported Bugs

33 issues

Password requirements change message on login

Bug

App randomly logs out

Bug

App refuses to send password reset emails

Bug

Cannot connect to host server

Bug

App will not let me log in after mandatory update

Bug

App crashes immediately after update

Bug

App won't sign you in

Bug

App says username is wrong

Bug

Cannot access anything

Bug

App doesn't work for a long time

Bug

App issues after recent update

Bug

Still can't get on the app after resetting password

Bug

App doesn't work

Bug

App is down more than up

Bug

Erroneously rejected a payment

Bug

App caused fee for returned payment

Bug

Something is wrong, app won't let me login

Bug

App is always crashing

Bug

Can't hardly sign in

Bug

App will not allow you to log in

Bug

Everytime I login, get error message

Bug

App worked until two months ago

Bug

Cannot get past the login screen

Bug

App worked perfectly fine until the most recent update

Bug

App says oops try again later

Bug

Cannot make a payment on the app

Bug

Error message on login screen

Bug

Unable to get any further than the login screen

Bug

App won't even open, just crashes

Bug

App suddenly stopped working

Bug

App won't log me into my account

Bug

App doesn't work

Bug

Charges $2.95 to pay bill through this app

Bug
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Requested Features

5 requests

Show daily balance

Feature

Add credit card payment option with saved information

Feature

Fix app for iPad landscape mode

Feature

Improve app user interface

Feature

Provide more bill details

Feature

FAQ

What can I do with the Appalachian Power app?

The app allows you to manage your utility account, view and pay your bill, report power outages, check outage status and restoration progress, view billing history, and compare your energy usage. You can also manage settings like paperless billing and alerts.

How do I pay my bill through the app?

You can pay your bill immediately for free from your bank account. The app also supports automatic or scheduled payments, as well as other payment methods like credit/debit card, in-person, and by phone.

Is the Appalachian Power app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description.

What information do I need to log in?

To log into the Appalachian Power app, you need an active account that is registered online at AppalachianPower.com. The app offers a "Remember me" feature to simplify future logins.

Can I manage multiple accounts with this app?

Yes, the app allows you to switch between multiple accounts, making it convenient if you manage more than one property or service with Appalachian Power.