Customer Service is only robots
Omg 0 stars!! I recently switched my internet provider to Frontier because it was cheaper than my previous provider and the internet is no problem. The customer service however, is the WORST. I had troubles creating my account on this app because of a simple misspelling of my last name the initial service representative made. It wasn’t their fault however it took me 1 week, 24 call attempts just to TALK to a HUMAN!! The robots kept hanging up during service hours if I said no to agreeing for them to send me a stupid text. And all their human cs representatives seem new to the job because they couldn’t find the issue and just kept saying “it should be fixed in 24hrs” it took 3 calls with different people just for the 4th person to understand the issue. TERRIBLETERRIBLETERRIBLE
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Customer service
Best customer service
Phone support
This app doesn’t have live phone support
Bad app
The app just loads a blank page to login. They try to fix everything with AI it can’t even begin to help this has been the worst customer service experience ever.
Service
The worst service I have ever had. Suppose to have inline service installed today 8-12. No show no call. Called frontier and after given three people was told they were held up and would be here sometime before 5. N0 SHOW. I have been here since 8am until 5pm. No show or call.
Horrible
Horrible
All glamour, but terrible functionality and support
Literally the worst company I’ve ever dealt with for customer service. They refer you to this gilded app to make you feel like talking to a clanker is going to get your problems fixed. Meanwhile, you’ve already called 5 goddamn times just to talk to a human being and get some support from someone who speaks English. Genuinely the worst service I have ever experienced from a company.
Keep in mind, this is the only negative review I have ever written in my life. It’s that bad.
Keep in mind, this is the only negative review I have ever written in my life. It’s that bad.
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Talking to a human is impossible!!!!
You will be encouraged to chat which is AI. You can request a human: you’ll be put on hold indefinitely or disconnected. It’s a cluster Fuque.
Can’t even sign in…
App says it doesn’t recognize my email address and won’t let me sign in, even though I have plenty of emails from Frontier confirming my account. However, you cannot reschedule an appointment in any way other than using the app, which is broken…
No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review.
Edit: I noticed the short five-star reviews after mine apper to be written by bots, as do all the five-star reviews. Funny, that.
No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review.
Edit: I noticed the short five-star reviews after mine apper to be written by bots, as do all the five-star reviews. Funny, that.
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Easy App!!
Answers to questions without contacting service department. Now that’s a great app. 😊
Later
Slow
Can’t even sign in…
App says it doesn’t recognize my email address and won’t let me sign in, even though I have plenty of emails from Frontier confirming my account.
However, you cannot reschedule an appointment in any way other than using the app, which is broken…
No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review.
However, you cannot reschedule an appointment in any way other than using the app, which is broken…
No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review.
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Service
Not a very good one … too expensive for the amount of time I loose service…. Please upgrade my area !
Tốt nhưng thường hay lên
Tôi không muốn tiếp tục vì hay lên giá tự động .
Talking to live representative
Excellent support
Bad service
Every time service goes down 4 times it takes 3-4 days for frontier to get it back running, dependability is really questionable. Thinking really hard switching to another service provider. Can’t really speak with anyone that could speed up this down times.
Horrible Experience
Internet quality is the worst I’ve ever had- it goes out regularly on a near weekly basis. Customer support is so so- however their app is broken. I have tried many different things but have never been able to log into my account. I spent hours on the phone trying different things to get my account up and running nothing worked. Thankfully they were able to enroll me in autopay over the phone but I can’t access any of my billing information because the web page doesn’t support it and I can’t use my app still. Would never recommend this service. If I could cancel and get a refund I absolutely would.
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cannot login
That’s it. It won’t even give you a sign in prompt. Have given up. 🤷 Tap “Sign In.” Screen pops up that says “ssoparent.frontier.com.” It it otherwise blank. UX fail.
Lousy service! Lousy app!
I would like to know how I am supposed to use the app when the internet is down? We haven’t had decent internet for almost a month despite repeated calls. Now the TV set box won’t show any station information.
Complete disrespect and garbage.
Hates their customers but loves to SPAM them with this app, ignoring its own settings.
