Overall it’s good but…
So like the title says “overall it’s good but…”
Whenever there’s and outage the back & forth communication could use some improvement & currently right now at this very moment I’m experiencing an outage & spoke to tech support which had me perform all the famous tricks I already performed prior to calling.
So they had to create a “ticket #” for my “issue “ & play the hurry up and wait game.
So hopefully I’ll have the WiFi back sooner rather than later because my 7 year old isn’t having any of it!
Also the rest of my family isn’t having any of it either.
Today’s July/18/2026 10:31 AM & I literally spoke to them approximately 30 minutes ago & I’m parked downtown now to use the stores WiFi to submit this.
Life’s good 😂🤪
Whenever there’s and outage the back & forth communication could use some improvement & currently right now at this very moment I’m experiencing an outage & spoke to tech support which had me perform all the famous tricks I already performed prior to calling.
So they had to create a “ticket #” for my “issue “ & play the hurry up and wait game.
So hopefully I’ll have the WiFi back sooner rather than later because my 7 year old isn’t having any of it!
Also the rest of my family isn’t having any of it either.
Today’s July/18/2026 10:31 AM & I literally spoke to them approximately 30 minutes ago & I’m parked downtown now to use the stores WiFi to submit this.
Life’s good 😂🤪
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Don’t get frontier in Michigan
Frontier is the worst company with even worse customer service.
Bill unjustly raised
My monthly bill was increased from $ 29.99 to $39.99. Totally unjustified based on current CPI Index.
Forced to look elsewhere!!
Forced to look elsewhere!!
Review
I like Frontier its best service I got but changed the price right now and it’s went up. Can you put it back like what it was in May? Thank you.
Unable to access account
Tried multiple times to access app and it constantly states “ we’re unable to sign you in at the moment. Please try again later”. This is the 2nd day that I have tried to access my account. I have changed my password many times and still unable to log in. Worst app to have
Frontier service
Whatever you do. Don’t hook up service through this company. It’s to hard to contact anyone in person.
Worst service
The support offered in this app is the absolute worst I have ever experienced. Finally getting a person and having them repeat “how can I help you” as an answer to your question 5 times after a 3 minute delay is not service.
Waste of Money
Where do I even start? Number 1 the app to troubleshoot is so difficult because why did it take an hour to figure out that the hardware I have is faulty and it’s not even two months old. i’ve had outage after outage after issue after issue. This is so ridiculous not to mention the service times 8 AM to 12 PM. I can’t be home during that time throughout the week because like most people I have a job. I was also told when I signed up, I would get six months free if I combined my Verizon phone plan with the frontier plan and I didn’t get that either. I’ve been paying $75 when I was told I would be paying less than 50 once my six months was up. I got a month and that was it. I switched from Xfinity because I thought this would be a cheaper option. Yes, it’s cheaper but man, can you tell with the quality. not to mention, I have pay for a backup Wi-Fi that I do not have access to, and when I try to look up how to use it I find nothing. The app is useless in trying to get help in that regard.
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Easy to follow
Good, reliable trouble-free network with outstanding up time and protection🙂🙂🙂
Way too many outages
Way too many outages and for long periods
Blanca
Muy buena señal
FL/Internet
Frontier Internet in my region in Florida works quite well, giving myself,neighbors 6 down & 1 1/2 up, all this on copper wires that were buried in 1975!
We are all holding out hope as they are within 6 miles of bringing fiber down down the road from us!
Strange thing is I pay as much in Flordia for Frontier as I do in Indiana for Internet!
We are all holding out hope as they are within 6 miles of bringing fiber down down the road from us!
Strange thing is I pay as much in Flordia for Frontier as I do in Indiana for Internet!
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Good
All good
Great service!
Started for the discount, but stayed for the service!
Ads ads ads
So many popups and ads make it slow and difficult to use. Like, I’m already paying you guys so much, but I can’t use the app without going through five minutes of ad-related annoyances.
Long term customer
Been with frontier since the days of covid-19. Programming for TV has been excellent . No problems with outages or buffering
It’s all ads
It took me forever to even figure out how to pay my bill on the app and I can’t figure out how to do anything else because it’s all ads for other services that they offer. It’s really frustrating. I’m already a customer obviously when I’m on the app I’m trying to troubleshoot issues or change settings with the service that I already have. Having to navigate through all the ads is just ridiculous if I could give zero stars I would.
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Worst Internet Providers
If you pay your bill, your service will still be routinely shut off, at least once a month, and not turned back on for weeks. Their Customer service is as good as their WiFi. Unreliable.
Very good internet service
Good service frontier
Be nice to get in the app
Loaded the app and set everything up. When I try to go in it says there’s a error on their part and I have tried several ways to get in and I get errors that my email and password don’t match or I have no account. Not sure how I don’t have an account because I’m receiving message regarding my account.
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