Fraude
Puras mermas y no soluciones
No longer working on iOS 16.7.15
After updating the app loads up to a black screen after sign in EDITED: after deleting and re download the app, I can no longer sign in. And still no fix? Re-Edited:still can not log in on iOS 16.7.15 as of 6/4/26 update. Still unable to log in on my phone as of 9/6/26
Easy App
App is easy to use and convenient
Horrible app, horrible customer service
App doesn’t let me switch to a lower tier pan. Neither does customer service. Now I have to cancel in order to sign up at the lower tier. So tired of these games
CHAT Help feature is helpless
Chat ‘help’ feature has a pre-programmed script and answers. If your issue doesn’t fit neatly into one of the predetermined queries, you’re out of luck. The system just starts over from the beginning, and there is no rollover to an actual human.
Absolutely horrible
They told me download the app to get customer service, I upgraded my service and they send me a used unit that was linked to some other account, I contacted customer service through the app, the first person, they don’t listen to anything you say first of all, he just had me repeat a bunch of stuff I already told him and told me my modem is broken. It’s not the eero and left me without internet for 4 days. The second person told me, they want to help but there is an internet outage in my area, I didn’t believe them. I started a new chat, the third person restored my service. I had to literary beg them to restore it. They wanted to blame anything and every thing not to help me. Due to my own tenacity I got my internet back. Highly do not recommend. They just like to kick the can down the road and never actually help any one.
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Terrible internet provider
My bill went up by 27$ when I switched houses and the day that I go to claim the nfl ticket reward it expires there nothing they can do about any off it and it doesn’t even say that my account is connected I still get charged every month yet it won’t even show on the app that my account is setup it still says account disconnected. I didn’t need a service change I just needed them to change the location of the router I’m already paying for from one house to another they canceled my first account then gave me a different account getting charged 27 more for the same service and it still says disconnected no matter what I do. They also tried to charge me 500$ for a router when the tech that installed it told me he was “using the one that you had at your other house” so for the first month I had to argue for them to believe that I didn’t steal a router. Overall it’s a very stressful experience I would not recommend this to anyone.
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Insulation process
The technician whose name is Pete called at approximately 7:40 AM today day of installation. Their installation window was between 8 AM and 12 PM. He arrived was very professional and courteous installed the whole home EERO router removed all this old spectrum equipment so I could box it up. Make sure the living room television. And the bedroom television were working flawlessly and hooked up to the Wi-Fi. And Internet for the both my phone and my wife’s phone, her laptop and her iPad. He deserves a raise whoever hired Pete at frontier did their job. Thank you frontier looking forward to a long and lasting relationship, Tom
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Captain1951
Prompt hassle free service
❤️❤️❤️
Me encanta
Disappointed
Worst customer service ever. No after hours help, no weekend help, no consistency with appointments as techs simply don’t come out. Was told if I wanted after hours service assistance I’d have to pay for it. Paying more money for this service than I ever did with Spectrum. Honestly thinking of switching back cause at least they cared enough to answer and come out to check our service and equipment. Been 2 days without internet and still no ETA for the tech or an answer as to what the hell is wrong with our service.
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Horrid service
Unfortunately I live in an area where Frontier is my only choice. Frequent outages - daily - coupled with significant rate increases several times a year - with no notice - makes Frontier THE WORST. Period. Service employees are rude and condescending and customer service employees are just as bad. I have had nothing but issues. And the app itself is no better. I’m paying $95 a month to have poor service and no assistance from the company. Wish I could give them 0 stars.
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Billing
I was charged for a service I canceled and Frontier said, “We are not able to manually make changes to our customer’s billing statements.” So, they rely on AI and overcharge on purpose.
Ads?
Too much up sale
Caveat Emptor
You only need this App to track the endless outages. 5 whole fay outages in 1 month- GARBAGE SERVICE’
Customer Service is only robots
Omg 0 stars!! I recently switched my internet provider to Frontier because it was cheaper than my previous provider and the internet is no problem. The customer service however, is the WORST. I had troubles creating my account on this app because of a simple misspelling of my last name the initial service representative made. It wasn’t their fault however it took me 1 week, 24 call attempts just to TALK to a HUMAN!! The robots kept hanging up during service hours if I said no to agreeing for them to send me a stupid text. And all their human cs representatives seem new to the job because they couldn’t find the issue and just kept saying “it should be fixed in 24hrs” it took 3 calls with different people just for the 4th person to understand the issue. TERRIBLETERRIBLETERRIBLE
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Customer service
Best customer service
Phone support
This app doesn’t have live phone support
Bad app
The app just loads a blank page to login. They try to fix everything with AI it can’t even begin to help this has been the worst customer service experience ever.
Service
The worst service I have ever had. Suppose to have inline service installed today 8-12. No show no call. Called frontier and after given three people was told they were held up and would be here sometime before 5. N0 SHOW. I have been here since 8am until 5pm. No show or call.
