TrackIT Scan vs BMC Helix Track

TrackIT Scan enables the use of iOS devices to take advantage of the camera as a scanner so that scanned tracking numbers with barcodes can be and passed into screens for tracking purposes. Transactional screens allow a user to receive, store, and deliver packages for businesses of any size. Customer signatures can be captured for package delivery. An inventory screen is provided to assure that stored packages information is always accurate. A powerful search screen allows a user to always find current information about a package. Package information can be saved on the local device and then synchronized to the shared database when you are ready, or transactions can be updated immediately if you are connected to the internet.

Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.