ManageEngine ADManager Plus vs BMC Helix Track

ManageEngine ADManager Plus Active Directory iPhone app empowers administrators and help desk technicians to manage all user accounts in their organization using just their iPhones immaterial of where they are or what time it is. With 24*7 access and control over user accounts, even when they are ‘on the move’, they can now avoid any unpleasant surprises and keep their Active Directory in top shape always. ~ App features ~ User Provisioning: Create users in AD with Smart User creation templates User Management: Reset password, unlock, enable, disable, delete user accounts Users' group membership management User Reports: Details of locked out, disabled, password expired, and inactive users Workflow: View, manage, and execute AD task requests

Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.