Control vs BMC Helix Track

Monitor your production workflows right from your phone or tablet with the Control-M mobile app. Access the power of the industry’s leading application and data workflow orchestration platform of choice wherever your day might take you! Access your data from anywhere – the Control-M mobile-optimized app offers personalized dashboards highlighting the state and status of your workflows, alerts you to take immediate action, from anywhere. Monitor critical business data while you’re on the go - deliver data-driven outcomes faster. Stay on top of your SLAs, even when you aren’t in the office – with the Control-M app, you have access to proactive SLA management tools with intelligent predictive analytics. To try Control-M, you can register within the application and connect to a Test Drive system provided by BMC Software. If your organization uses Control-M, contact your Control-M administrator to get the information you need to access your environment.

Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.