BMC Helix Track-It!

BMC Helix Track-It!

Help Desk and Asset Management

8 ratings
3 reviews
Free

Details

  • Released
  • Updated
  • April 8, 2019
  • April 27, 2026

Features

BMC Helix Track-It! screenshot #1 for iPhone
BMC Helix Track-It! screenshot #2 for iPhone
BMC Helix Track-It! screenshot #3 for iPhone
BMC Helix Track-It! screenshot #4 for iPhone
BMC Helix Track-It! screenshot #5 for iPhone
BMC Helix Track-It! screenshot #6 for iPhone
BMC Helix Track-It! screenshot #7 for iPhone
BMC Helix Track-It! screenshot #8 for iPhone
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About

This mobile app provides help desk technicians with access to a web-based service management system. It allows them to review, submit, and update assigned requests, and search a knowledge base for solutions. The software aims to improve service quality and reduce operational expenses.

Access to help desk requests
Submit and update requests
Search knowledge base
Customizable interface
Graphical reports
Asset management
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What's New in BMC Helix Track

26.01.003

April 27, 2026

Bug Fixes

User reviews

Great while it worked

Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead.

Asset Scan Needs update ASAP

This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app.
- doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function.
- same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms
- doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s camera

This has to be better!!!
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I longer works.

After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20.

FAQ

What is BMC Track-It! used for?

BMC Track-It! is a customizable, web-based application designed for help desk and asset management. It helps service departments streamline workflows, reduce operational expenses, and provide quality service to customers.

Can I use BMC Track-It! on my computer?

Yes, BMC Track-It! is a web-based application, meaning it can be accessed through a web browser on your computer. The mobile app provides additional on-the-go access for technicians.

What devices does BMC Track-It! support?

The mobile application for BMC Track-It! is supported on iPhone, iPad, and iPod devices. It is designed to provide technicians with access to key features from their mobile devices.

How often is BMC Track-It! updated?

The latest version of BMC Track-It! is 25.01.0012, and it was last updated on September 12, 2025. This indicates a commitment to regular updates and improvements for the application.

What is the user rating for BMC Track-It!?

BMC Track-It! has a rating of 2.8 stars based on 8 user ratings. This feedback suggests that while the app offers core functionality, there may be areas for improvement in user experience or performance.

Is BMC Track-It! free to use?

Yes, BMC Track-It! is available for free. There are no in-app purchases or subscription fees associated with using the core functionalities of the application.

Does BMC Track-It! have ads?

No, BMC Track-It! does not contain advertisements. As a free application, it provides an ad-free experience for its users, allowing for uninterrupted use of its service management features.

What age rating does BMC Track-It! have?

BMC Track-It! has an age rating of 4+. This indicates that the content is generally suitable for all ages, with no mature themes or potentially objectionable material.