Comparison

Amazon Relay vs Pallet Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Amazon Relay

This app helps carriers, owner-operators, and drivers manage freight on the go. It allows booking and managing loads, finding safe truck-friendly routes, and accessing site-specific facility information for faster entry. Drivers can also track paperwork and report delays.

Highlights
  • Book and manage loads
  • Load board for scheduling
  • Suggested reloads for efficiency
  • Truck-friendly route navigation
  • Site-specific facility information
  • Digital proof of delivery
  • Load history tracking
Features
Read full description

The Amazon Relay mobile app is for carriers, owner-operators and drivers who want to manage their Relay freight on the go. From the grocery store checkout line to the parking lot of fuel stop, carriers and owner-operators can use the app to book and manage loads anywhere they get a phone signal. And truck drivers can use the Relay app to find the safest route for their Amazon cargo, along with site-specific information about facilities that makes entry faster. If you’re a carrier or owner-operator, you’ll like… * Load Board that makes it easy to book loads that fit your schedule * Suggested Reloads that maximize drivers’ schedules by surfacing additional trips along their routes * Post A Truck, which automatically books loads that match truck availability * Trips page, where you can view booked loads and assign or update drivers * Push notifications about important updates and announcements from Relay Drivers will enjoy… * Free navigation on truck-friendly routes, including routing to Amazon truck entrances * Lane guidance that tells drivers which lane they should be in while approaching their next turn * Notifications when loads are ready for pick up, when loads get cancelled, or when new loads get added to a driver’s schedule * Load History, where drivers can view the last two weeks of loads hauled for Amazon * Ability to report delays or disruptions to company dispatchers and Amazon * Digital proof of delivery and bills of lading documents that make it easier to track paperwork By using this app, you agree to the Amazon Relay Terms of Use (relay.amazon.com/terms (http://relay.amazon.com/terms) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy).

About

Pallet Connect

This app offers a comprehensive 360° management solution for small to mid-sized pallet operations. It simplifies workflows by connecting clients, vendors, warehouse logistics, and financials in real-time. Features include order placement, inventory tracking, route planning, and financial analysis.

Highlights
  • Client and vendor management
  • Real-time financial tracking
  • Warehouse inventory management
  • Order placement and processing
  • Route planning and scheduling
  • Signature capture for deliveries
  • Accounting software integration
Features
Read full description

Pallets haven’t changed in over 75 years. But the pallet business has. For decades, the simple and efficient design of the pallet has kept up with the demands of technology and business. On the other hand, the pallet business hasn’t kept up quite so well. In fact, we’ve seen the pallet business become more complex and overwhelming. Pallet Connect is only the 360° management tool made for small and mid-sized pallet operations. Manage and connect your clients, vendors, warehouse and financials in real-time, while simplifying your workflow. Manage and connect your clients, vendors, warehouse and financials in real-time, while simplifying your workflow. Owners & Managers - Multiple revenue & expense breakdown options - Dashboard contains the at-a-glance info you need - Auto-populating charts to help visualize data - Analyze customer purchase behaviour and trends Customers and Suppliers - Place orders online for faster processing- - View transactions and download invoices - Download POD & view status - View available products & prices Warehouse & Logistics Teams - Inventory levels & details updated via smartphone - Driver pickup/drop off route planning - Pickup/drop off calendar scheduling - Delivery signature capture via smartphone Finance & Admin Teams - Integration with accounting software - Custom reporting options - Analyze customer purchase behaviour and trends - Set user roles and permissions

Screenshots

Amazon Relay4 screens
Pallet Connect4 screens

Verdict

The call

The clearest difference is review sentiment: Pallet Connect at 100% against Amazon Relay's 39%. Pallet Connect also leads on rating (5.0 vs 4.7) and device support (3 vs 1). Amazon Relay's advantage is ratings volume (105K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Pallet Connect holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Amazon Relay has 105K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 39% of Amazon Relay's written reviews are positive against 100% of Pallet Connect's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 26, 2026 and September 24, 2026 respectively.

Scorecard4 real differences · 6 level
Amazon Relay versus Pallet Connect: the parameters behind the verdict, then further details
ParameterAmazon RelayPallet Connect
PriceFreeFree
Rating4.7 (105K ratings)5.0 (1 ratings) — better
Positive reviews39.3% of reviews100.0% of reviews — better
Number of ratings105K — better1
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size345 MB433 MB
Age rating17+4+
DeveloperAMZN Mobile LLCPallet Connect Inc

Customer experience

Amazon Relay

All ratings105,206 ratings
Positive93.2%
Neutral2.1%
Negative4.7%
Written reviews550 reviews
Positive39.3%
Neutral9.8%
Negative50.9%

Pallet Connect

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Amazon Relay

Reported bugs

5 issues
  • Scanning issues with package barcodes
  • Inconsistent check-in/out process
  • Navigation routing errors
  • App freezes and crashes
  • Incorrect load status updates

Requested features

5 requests
  • Ability to avoid toll roads
  • Improved notification system for load changes
  • Customizable layout and navigation options
  • Integration with Bluetooth barcode scanners
  • Offline mode functionality

Pallet Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Amazon Relay

No in-app purchases

None

Pallet Connect

No in-app purchases

Questions

Is Amazon Relay free?
Amazon Relay is free to download, with no in-app purchases.
Is Pallet Connect free?
Pallet Connect is free to download, with no in-app purchases.
Which has better reviews, Amazon Relay or Pallet Connect?
Pallet Connect is rated higher. Amazon Relay averages 4.7 out of 5 from 105K ratings, while Pallet Connect averages 5.0 from 1 ratings.
Do Amazon Relay or Pallet Connect have ads?
Neither Amazon Relay nor Pallet Connect shows ads.
Which is updated more often, Amazon Relay or Pallet Connect?
Amazon Relay ships an update fortnightly, and Pallet Connect fortnightly. Most recently, Amazon Relay was updated on September 26, 2026 and Pallet Connect on September 24, 2026.

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