Amazon Relay User Reviews

Customer Experience

Positive experience39.0% of reviews
Neutral9.9% of reviews
Negative experience51.1% of reviews

~ Based on 546 written reviews from the US App Store.

What users say

Is Amazon Relay Safe?

Amazon Relay appears safe based on user ratings. AppsHunter Safety Score for Amazon Relay is 94/100.

This assessment is based on 105,206 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.2% of ratings point to a safe experience
2.1% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 105,206 App Store ratings for Amazon Relay.

Is Amazon Relay Legit?

Amazon Relay appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Relay is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Load Board

While adding filter, to change origin is very hard to do because there is no button to make it possible. This is on only app not on browser

The Real MJ

We need higher rates to accommodate the high fuel cost.

Driver

Best app for lodes

Relay App is trash

Crashes & freezes constantly. AI assistant is trash. Expected better from a trillion dollar company

Finding parking

Finding the parking location maybe bigger signs would help at pick up or drop offs

Driver entrances should be known when checking in

Let drivers know what entrance door to facilities

Zero Accountability for Their Own Mistakes

I’ve worked with many large companies in the transportation industry, and Amazon is by far the most dysfunctional and poorly managed company I’ve ever dealt with.

The biggest problem is the double standard between what Amazon expects from drivers and carriers and the accountability Amazon accepts for its own mistakes.

One time Amazon loaded my box truck with freight and sent me about 300 miles for delivery. When I arrived, the receiver told me only part of the freight belonged there. Amazon had loaded the rest by mistake. We were then told to return it.

That meant driving roughly 300 miles back with freight we never should have received, unloading it, and then driving another 300 miles empty. Despite the mistake being entirely on their side, we received zero additional compensation for the extra mileage, fuel, time, and lost opportunity.

This isn’t an isolated problem. I’ve arrived at Amazon-scheduled deliveries only to find the facility closed until morning. You can sit for 10 hours or longer, lose your next load, and completely destroy your schedule — often with no meaningful compensation.

Yet if a driver is late, even by a very small amount, everything is tracked and the carrier can face consequences.

Mistakes happen in logistics. That’s understandable. What isn’t acceptable is a system where Amazon’s mistakes repeatedly become the driver’s financial responsibility.

If Amazon expects drivers and carriers to be accountable for every minute and every mistake, Amazon should hold itself to the same standard.
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President

😂😂

Amazon

Greatest player in history

20+ Years on the Road: Amazon Relay Keeps the Wheels Turning

As a commercial driver with over 20 years on the road, the Amazon Relay app has been a massive time-saver. Skipping the shipping and receiving offices entirely and handling check-ins through their automated system makes getting in and out of facilities fast and seamless. Less time waiting in offices means more time driving, and when the wheels are moving, I’m earning money. Solid app for drivers who want efficiency.
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Thank you

Best loads

Rates

It’s unrealistic to do trucking with such low rates where the cost of operations is too high

Everything

10

Great company

Great place to work for I promise

Bugs//and ROC call

Amazon makes way to much money for there to be this many “bugs” in your system..every time I have a problem with it “ try and troubleshoot it”
* delete the app
* turn my phone off and on
* redownload the app
* log back in
All for the app to have the same problem
Then when you call for help OMG ..look I’m not racist or prejudice but as a black men in America who drivers trucks i prefer to have another American speaking to me ..the fact that I don’t understand 95% of the ROC words or instructions gives me a headache.. Amazon has outsourced their phone program to a bunch of Indians with their fast talking and thick accents makes it damn impossible to communicate properly…it’s like amazon doesn’t want to pay Americans to do this job which is crazy because anyone would do for a reasonable amount. Jeff Bezos do better.
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GPS

El GPS debería tener más opciones de rutas alternas, siempre muestra una y es la más congestionada

Good service

Not wanting time

Driver

Yeah, after the update, the app is not useful

Great app

It’s a great app and helps me if I have any problems. I wish the customer service would be more understandable. I’m happy that it gives me a stable earning.

Car Play

This app should be available to display the map on Car play.