Disappointed
Costumer service is one of the worst, I have problems with them getting it together to pay me a load. The app is good yes, but when you have a problem they dont help at all. You can call them 20 times, no response , seems like they dont care
Bola transport
Bola transport
An intrusive freight app with plummeting rates, phantom discrepancies, and constant surveillance
If you are trying to run an efficient trucking operation, the Uber Freight app proves to be more trouble than it's worth, combining frustrating business practices with aggressive data tracking and unreliable quoting.
One of the most immediate roadblocks is that you can’t even open the application unless you grant continuous access to your location. Demanding constant, 24/7 location permissions—even when you aren't using the app, off-duty, or running loads completely unrelated to Uber Freight—crosses a major privacy line. Treating professional drivers with this level of background surveillance just to check the load board is completely unacceptable.
To make matters worse, carriers frequently run into maddening rate discrepancies between what is advertised on traditional load boards like DAT and what actually populates inside the Uber Freight app. You spot a lane on DAT looking somewhat viable, only to log into the app and find a drastically lower rate or conflicting details, turning the search into a frustrating guessing game.
When you do encounter issues, getting any meaningful help is an uphill battle. The customer service experience is notoriously hollow, often leaving drivers stuck in automated loops or dealing with support reps who can't resolve facility delays, detention, or payment discrepancies.
When you factor in low margins, mismatched rate postings, a complete lack of responsive customer support, and the invasive requirement to keep your location wide open 24/7, the app feels less like a partnership tool and more like an overreaching tracking mechanism. Save yourself the headache and look to more transparent, respectful platforms for your freight.
One of the most immediate roadblocks is that you can’t even open the application unless you grant continuous access to your location. Demanding constant, 24/7 location permissions—even when you aren't using the app, off-duty, or running loads completely unrelated to Uber Freight—crosses a major privacy line. Treating professional drivers with this level of background surveillance just to check the load board is completely unacceptable.
To make matters worse, carriers frequently run into maddening rate discrepancies between what is advertised on traditional load boards like DAT and what actually populates inside the Uber Freight app. You spot a lane on DAT looking somewhat viable, only to log into the app and find a drastically lower rate or conflicting details, turning the search into a frustrating guessing game.
When you do encounter issues, getting any meaningful help is an uphill battle. The customer service experience is notoriously hollow, often leaving drivers stuck in automated loops or dealing with support reps who can't resolve facility delays, detention, or payment discrepancies.
When you factor in low margins, mismatched rate postings, a complete lack of responsive customer support, and the invasive requirement to keep your location wide open 24/7, the app feels less like a partnership tool and more like an overreaching tracking mechanism. Save yourself the headache and look to more transparent, respectful platforms for your freight.
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Do not Use
Uber Freight has twice cheated me out of detention, even though they had tracked my loads from start to delivery. They use technicalities like asking for proof that shippers refuse to provide.
Matt
Heavy loads but some time ok
